Customer Service Representative – Erie Mutual Insurance Company Employer: Erie Mutual Insurance Company Employment Type: Full time permanent, in-office Erie Mutual Insurance is a 155-year-old company providing Home, Auto, Commercial and Farm Insurance to its valued members. We strive to provide an excellent customer experience in a rapidly changing insurance environment. We are seeking a licensed (OTL or RIBO) insurance professional to join Erie Mutual Insurance in a new customer-facing role based in our Dunnville office.

This position is designed to strengthen service support for our Sales team while helping us continue to deliver the personalized, relationship-driven experience our members value.

At Erie

Mutual, we believe excellent service goes beyond answering questions. We want our members to understand the coverage they are buying, feel supported when they contact us, and know they are dealing with a team that genuinely cares about protecting their future. This role is ideal for an insurance professional who enjoys building trust, assisting clients with day-to-day policy needs, and contributing to a positive and skilled office experience.

Provide exceptional day-to-day service to Erie Mutual members in person, by phone, and through written communication Welcome clients to the office and create a positive, professional, and helpful customer experience Assist clients with policy inquiries, changes, endorsements, renewals, billing-related questions,



and general coverage explanations Help members better understand their insurance coverage and identify solutions that support their needs Support inbound sales and service opportunities by responding to leads and directing inquiries appropriately Process policy updates accurately and in a timely manner while maintaining strong attention to detail Work collaboratively with internal departments and external partners to ensure service requests are handled efficiently Support inspection follow-up, documentation review, and other service-related administrative tasks as needed Field initial claims-related calls with empathy and professionalism, and guide members through the next steps of the process Build strong professional relationships with members by providing consistent, knowledgeable, and friendly service Adapt to evolving workflows, company procedures, and regulatory or service expectations as required Contribute to a team environment focused on service excellence, responsiveness, and continuous improvement 3+ years experience in Personal lines Account management/service experience ~ Experience with Microsoft Office 365 and Dynamics 365 would be beneficial ~ Ontario College Diploma in Insurance considered an asset ~ It’s to hold onto and provide a level of service that we know people appreciate. It’s not just an insurance policy, it’s protecting your member’s future. Health & Dental perks Erie Mutual will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process.

Erie Mutual does not use artificial intelligence to screen, assess or select applicants.

📌 Client Service Representative (Temporary Full-Time) (Dunnville)
🏢 Erie Mutual Insurance
📍 Dunnville