Consider joining us as a Customer Service Representative if: You are a multi-tasker in the truest sense, who thrives on juggling projects, demands, and timelines- and doesn’t get overwhelmed doing so. You have a couple of years of customer-facing experience, and you want an opportunity to channel your passion for outstanding service into a role where you can make a tangible impact on our community. Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 40 years through our network of 48 locations.

Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. We are adding a compassionate, problem-solving, and responsive Customer Service Representative to our team in Courtenay, British Columbia. This posting is currently for a Maternity leave and will be for a period of approximately 18months and could lead to a permanent role.

You will deliver an outstanding customer experience every time to our valued clients, their loved ones, and the community healthcare practitioners that make up their care team. You will drive behind-the-scenes efficiency and processes and collaborate with colleagues in our store and warehouse. At Motion, you will find deep qualified satisfaction knowing that your work matters to people in your community and beyond.

Professional development and networking. Access to our internal Learning Portal,



where we have a vast library of training on our products and processes and professional development topics. The chance to attend industry events, including Motion’s own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

Enhancing the customer experience. You will welcome, engage with, and meet the needs of our clients and visitors on-site. You will manage and prioritize telephone and email communications in a friendly and helpful manner.

You will work closely with busy Service Technicians and Sales Consultants to oversee the client order administration. Process payment, manage bank deposits, billing & payments as needed. You have worked in a rapid-paced office environment or a customer-facing role.

You are proficient in Microsoft Office Suite, comfortable navigating databases, and can learn new software quickly. You have an interest in gaining exposure to the healthcare and personal mobility device industry. You love building relationships with people and you know how to work with customers to find the best solutions to fit their needs.

You have professional and flexible communication skills and are comfortable responding to urgent inquiries on the phone, by email or in person - sometimes all at once. Fair and attractive compensation with a salary range from $37,960 - $49,600 annually. Robust vacation and personal days allotment Maternity/parental leave top-up Employee Assistance Program Employee Referral Bonus Program Eligibility to the company’s pooled bonus plan Goodlife Fitness corporate membership discount

📌 Client Service Representative (Temporary Full-Time) (Courtenay)
🏢 Motion
📍 Courtenay