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Pay: CA$27–$30 per hour

Location: Maple Ridge, BC

Job Type: Temporary Full-Time

Duration: Approximately 12–18 months, or until the incumbent returns from maternity leave.

Expected Start Date: January 2027, with training potentially available starting in November 2026

Work Location: In person

About the Position

Caring Touch Home Health Services is seeking a reliable, organized, and detail-oriented Client Services Coordinator to join our team in Maple Ridge.

This position supports the day-to-day coordination of home care services, including staff scheduling, client communication, administrative tasks, and operational support. The successful candidate will help ensure that services run smoothly while maintaining accurate records and providing timely support to both clients and staff.

This is a temporary full time position to provide maternity leave coverage for approximately 12–18 months, or until the incumbent returns from maternity leave. Training may be available starting in November 2026 to support a smooth transition before the anticipated start date in January 2027.

Please note: This is an on-site position at our Maple Ridge office.

Key Responsibilities

Scheduling and Staff Support

- Monitor staff attendance, clock-in and clock-out records, and GPS locations.
- Review, update, and upload schedules to ensure accuracy.
- Coordinate staff assignments and arrange coverage for absences or schedule changes.
- Respond to staff inquiries and provide support with scheduling-related matters.
- Maintain clear communication between field staff, supervisors, and the office.

Client Services

- Communicate with clients regarding schedules, preferences, concerns, and changes in care needs.
- Respond to client inquiries and concerns, ensuring appropriate follow-up and documentation.
- Coordinate service changes and communicate updates to the appropriate team members.




- Maintain accurate records of client service hours for invoicing and accountability to referral sources.
- Handle client and employee information with confidentiality and professionalism.

Payroll and Administrative Support

- Collect and review employee hours, mileage, expenses, and vacation requests.
- Identify discrepancies in time records and follow up as needed.
- Maintain accurate client and employee records, schedules, and information in ShareVision and other systems.
- Prepare emails, reports, and other administrative documents.
- Assist with general office duties and manage competing priorities in a busy environment.

Training and General Operations

- Assist field staff with ShareVision and provide guidance on documentation requirements.
- Support staff training and help communicate operational procedures.
- Follow established policies and emergency procedures.
- Perform other duties as assigned to support the daily operations of the organization.

Qualifications and Requirements

- Previous experience in administration, scheduling, coordination, or customer service is preferred.
- Experience in home care, healthcare, or a related service environment is an asset.
- Strong organizational skills and attention to detail.
- Valuable communication and interpersonal skills.
- Ability to prioritize tasks, solve problems, and manage multiple responsibilities.
- Proficiency in Microsoft Office and the ability to learn scheduling and administrative software.
- Ability to work independently while contributing to a team.
- Professionalism, reliability, and a client-focused approach.

Equivalent combinations of education and experience may be considered.





Additional Requirements

- Must be available to work full-time, Monday to Friday, from 7:00 AM to 3:30 PM.
- Must be able to work in person at our Maple Ridge office.
- Must be legally entitled to work in Canada.
- Must be willing to complete a criminal record check.
- Current First Aid and CPR certification is required.
- Three qualified references are required.

Working Conditions

- On-site work at our Maple Ridge office.
- Regular schedule of Monday to Friday, 7:00 AM to 3:30 PM.
- Temporary full time employment for approximately 12–18 months, or until the incumbent returns from maternity leave.
- Training may be available before the anticipated start date.
- The role involves computer-based administrative work, communication with clients and staff, and coordination of daily operations.

About Caring Touch Home Health Services Caring Touch Home Health Services is a CARF-accredited organization committed to providing quality home care services and supporting clients to live safely and comfortably in their homes.

Diversity and Inclusion

Caring Touch Home Health Services is committed to fostering an inclusive and respectful workplace. We welcome applications from qualified candidates with diverse backgrounds and experiences.

Accessibility Accommodations

If you require accommodation during the recruitment process, please contact us at [email protected].

How to Apply

Please submit your resume and a brief cover letter through Indeed.

Only candidates selected for an interview will be contacted.

Contact Information

Caring Touch Home Health Services

Suite 338, 22420 Dewdney Trunk Road

Maple Ridge, BC V2X 3J5

Phone: (236) 339-5396 / (604) 757-5910

Email: [email protected]

Website: www.caringtouchhomehealth.ca

Pay: $25.00-$27.00 per hour

Expected hours: 40.0 per week

Benefits

- Dental care
- Extended health care
- Vision care

Work Location: In person

📌 Client Services Coordinator – Temporary Full-Time (Maternity Leave Coverage) (Maple Ridge)
🏢 Caring Touch Health Care Services
📍 Maple Ridge