Clinic Receptionist / Patient Care Coordinator

Vancouver, BC | Permanent, Full time

Job Summary

We are a small, independent allied healthcare clinic in Vancouver committed to providing high-quality patient care and exceptional customer service.

We are seeking a friendly, energetic, and proactive Clinic Receptionist / Patient Care Coordinator to join our team on a long-term basis. The ideal candidate genuinely enjoys working with people, has a warm and outgoing personality, excellent interpersonal skills, and a natural ability to build rapport with patients.

We are looking for someone who is organized, adaptable, communicates proactively, and is comfortable managing multiple responsibilities in a healthcare environment.

In this role, you will provide front desk reception, patient care coordination, appointment scheduling, and administrative support to the clinician, helping ensure the clinic runs smoothly and efficiently. Strong communication skills, teamwork, initiative, and consistent follow-through are essential.

This permanent, full-time chance is particularly suited to someone who enjoys patient-facing healthcare administration and is seeking a stable, long-term position.

Key Responsibilities

- Provide professional and welcoming reception services, assisting patients in person, by telephone, and by email.
- Schedule and coordinate patient appointments and manage the daily clinic schedule.
- Maintain accurate electronic patient records, prepare administrative forms and invoices, and coordinate clinical reports and correspondence with healthcare providers.
- Process patient payments, insurance claims, and third-party funding documentation.
- Coordinate patient-related orders, repairs, returns, warranties, and clinic inventory.
- Assist with basic patient equipment maintenance and troubleshooting under the clinician's direction (training provided).
- Maintain the cleanliness, tidiness, and organization of the clinic, including reception areas, offices, and supplies.
- Assist with coordinating community screenings and educational outreach activities as needed.
- Proactively communicate with the clinician regarding patient inquiries,



scheduling changes, completed tasks, outstanding matters, and required follow-ups to ensure smooth clinic operations.

Qualifications

Required

- Minimum 1 year of experience in medical reception, allied healthcare administration, or a customer-facing role involving administrative responsibilities. Experience in a healthcare setting is preferred.
- Excellent spoken and written English, with the ability to communicate clearly, patiently, and professionally with patients requiring additional assistance.
- Excellent customer service and interpersonal skills, with a warm and personable approach to patient care.
- Strong organizational and multitasking skills, with the ability to manage changing priorities and interruptions efficiently.
- Ability to work independently and collaboratively, with good judgment, initiative, and attention to detail.
- Strong proactive communication skills, reliability, and consistent follow-through.
- Positive attitude, willingness to learn, and ability to adapt to new procedures and responsibilities.
- Strong computer skills and problem-solving abilities.
- Genuine interest in a stable, long-term career in healthcare reception and administration.
- Legally authorized to work in Canada. Employer sponsorship is not available.

Preferred

- Experience with electronic medical records (EMR), appointment scheduling, medical billing, and healthcare office procedures.

Previous experience in the clinic's specialty is not required. Training will be provided for specialty-specific tasks. Compensation & Benefits
- $20.00–$26.00 per hour, depending on experience and qualifications.
- Permanent, full-time employment.
- Attractive quarterly bonuses following probation,



providing additional earnings beyond the base hourly wage.
- Structured onboarding, comprehensive on-the-job training, and opportunities to develop new skills.
- Wage review following successful completion of training and probation, based on performance.
- Extended health, dental, and vision benefits after probation, subject to plan eligibility.
- Paid vacation.
- Employee and family discounts.

How to Apply If you have experience in a healthcare setting, enjoy working with patients, and are looking for a rewarding, long-term opportunity, we encourage you to apply.

Please submit your resume through Indeed and complete the application screening questions. A brief cover letter introducing yourself and explaining your interest in the position is welcome.

Only candidates selected for an interview will be contacted.

Pay: $20.00-$26.00 per hour

Expected hours: 35.0 per week

Benefits

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Application question(s):
- What interests you about working in a small, independent healthcare clinic, and where do you see yourself professionally in the next five years?
- How many years of experience do you have in medical reception, allied healthcare administration, or customer-facing roles? Please briefly describe your relevant experience and responsibilities, including customer service, appointment scheduling, telephone communication, electronic records, and administrative tasks.
- Are you comfortable communicating fluently in spoken and written English with patients, including older adults and individuals with hearing difficulties?
- Based on your relevant experience and qualifications in relation to the responsibilities and requirements outlined in this job posting, what is your expected starting hourly wage?
- If selected, when would you be available to start?
- Are you legally authorized to work in Canada?
- What city or municipality are you currently located in?

Experience:
- patient-facing administrative: 1 year (preferred)

Location:
- Vancouver, BC (required)

Work Location: In person

📌 Clinic Receptionist / Patient Care Coordinator (Vancouver)
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