Go Lime stands out as Ontario's market leader in sustainable home and commercial solutions. Our centralized focus is to make home comfort a seamless, accessible and enjoyable transaction for our customers. With decades of specialization in energy-efficient solutions – Go Lime strives to provide complete transparency and affordability for all home comfort needs. Customer-centricity lies at the heart of our journey. Our platform delivers transparent pricing, flexible options, and a fully integrated offering across water heaters, HVAC, water filtration, and sustainable energy.In December 2025, funds advised by Basalt Infrastructure Partners acquired Go Lime and substantially all assets of Simply Green. The combined business includes roughly 90,000 leases and a scaled national platform built on trust, transparency, and customer choice.Learn more at www.Golime.Com and www.Basaltinfra.ComPosition SummaryWe are seeking a motivated and detail-oriented Maintenance Outbound Agent to join our team. The primary responsibility of this position is to contact customers to book maintenance appointments while delivering a professional and positive customer experience. The ideal candidate is an excellent communicator, highly organized, comfortable using multiple systems, and thrives in a fast-paced environment.Key ResponsibilitiesMake high-volume outbound calls to customers to schedule maintenance appointmentsCommunicate clearly, professionally, and confidently with customers over the phone and in writingAccurately enter and update customer information, appointment details, and call outcomes across multiple systemsIdentify and resolve scheduling issues while offering appropriate solutionsFollow call scripts, compliance guidelines,



and internal processesMaintain attention to detail to ensure accuracy of data and appointmentsCollaborate with internal teams to ensure smooth scheduling and follow-upMeet or exceed productivity and quality targetsRequired Skills & QualificationsStrong verbal and written communication skillsExcellent attention to detail and data accuracyAbility to work with multiple systems simultaneouslyStrong problem-solving and organizational skillsComfortable making outbound calls and handling objections professionallyAbility to work evenings and weekends with flexible availabilityReliable, punctual, and able to work in an in-office environmentPreferred QualificationsPrevious call centre, outbound sales, or appointment-booking experienceExperience working in a fast-paced or target-driven environmentFamiliarity with CRM systems or scheduling softwareWhy Join Us?What You'll Love About Go Lime Inc.A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference.Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.A rewarding career with ongoing development and career growth opportunities.All candidates will be considered, however only qualified candidates will be contacted. Go Lime is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Go Lime is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Team will work with applicants requesting accommodation at any stage of the hiring process.We would like to thank all applicants for their interest. However, only those under consideration will be contacted.

📌 Maintenance Outbound Agent (Toronto)
🏢 Go Lime
📍 Toronto