Overnight front desk reception agents greet guests, manage accounts, and conduct night audits at Fairmont Banff Springs in Banff.

This hospitality position supports exceptional service during overnight shifts. Responsibilities include guest requests, switchboard calls, room upselling, and hotel facility information. Previous night audit or front desk experience and PMS or OPERA CLOUD experience are assets.

Key Responsibilities:

- Greet guests, complete check-ins, and settle guest accounts
- Document, escalate, and follow up on guest concerns
- Conduct night audit procedures accurately
- Monitor switchboard calls and communication platforms
- Maintain cash float for transactions and currency exchange

Requirements:





- Availability for overnight, weekend, holiday, evening, and morning shifts
- Previous night audit or front desk experience is an asset
- Property Management System or OPERA CLOUD experience is an asset
- Proficient verbal and written English; additional language is an asset
- Robust communication, analytical, organizational, and problem-solving abilities

Bring calm guest service, night audit capability, and organized communication to the Fairmont Banff Springs reception team overnight.

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📌 Overnight Front Desk Reception Agent (Banff)
🏢 Fairmont Hotels and Resorts
📍 Banff