Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Spa Concierge to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team. By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property. *** This posting is for an existing vacancy within Lais Hotel Properties Limited.

To welcome and greet clients, service their wishes and administer required documentation to spa appointments and facility. This is done with the utmost professionalism and friendliness and in an efficient manner consistent with the operation of a first-class spa treatment facility. Providing personalized and exceptional guest service at every given opportunity Assists clients to check in and out of the spa for appointments Responds to telephone inquiries in a manner exceeding customer expectations, while asking probing questions in an attempt to up-sell and fulfill every client request Actively seeking ways to meet Guests’ product or service needs Fulfills requests for amenities within the Spa and facilities requests for services within the hotel, town and elsewhere,



adopting a “never say no” approach Performs the cash reconciliation procedure daily and tracks the cash flow on the squirrel system Assist Service Providers where necessary to provide a premiere treatment experience Ensure every Client is given the chance to provide feedback on the treatments, facilities and service they have received Perform sales functions to promote the spa facility and products Monitors the distribution of robes, towels, slippers and lockers to each Guest Circulates throughout the spa on a regular basis to offer water, fresh towel or any other need a guest may have Minimum of a high school diploma Basic computer skills required Previous up-selling and/or sales experience is considered an asset Personal Attributes We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability. #

📌 Concierge Spa- Swing Shift (Niagara-on-the-Lake)
🏢 Lais Hotel Properties L
📍 Niagara-on-the-Lake