Coach Servers or Bartenders at Cineplex while delivering exceptional Guest Service and modeling service excellence during restaurant shifts.

The Hourly FOH Player Trainer supports training and development through hands-on coaching. You will guide recent Servers or Bartenders, reinforce procedures, and provide feedback. The position also supports Guest Service metrics, including NPS, while escalating concerns appropriately.

Key Responsibilities:

- Train new Servers or Bartenders assigned by venue leadership
- Coach restaurant Players during shifts with real-time feedback
- Reinforce policies, procedures, and service best practices
- Model service excellence and support Guest Service metrics
- Report unsafe conditions and reinforce safe work practices

Requirements:

- Minimum six months of service with Cineplex
- No documented performance issues and Player Trainer enrollment
- Smart Serve or required alcohol service certification
- Strong Guest Service, product knowledge, and execution
- Organized, calm under pressure, and scheduling-ready

Apply your Guest Service, coaching, and product knowledge experience as a Cineplex Player Trainer supporting venue teams.

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📌 Cineplex Front of House Trainer (Burnaby)
🏢 Cineplex
📍 Burnaby