Customer Operations & Demand Planning Analyst Kicking Horse Coffee Co. As Canada’s #1 selling whole bean coffee, demand for our organic, Fairtrade beans keeps climbing from coast to coast. We’ve been making kick-ass coffee for 30 years.

Reliable jobs with good pay, building real skills and still having gas in the tank to get after it when the workday is done. That’s Kicking Horse Coffee. Whether that’s lakes, trails, powder days, or just soaking up Columbia Valley life with your family, we want you leaving your shift with energy left for the good stuff!

At Kicking Horse

Coffee, the more you learn, the more you earn. You’ve got your crew’s back. Every single coffee bean is Fairtrade and Organic, positively impacting farmers around the world. You’ll play a key role in connecting customer demand with operational execution.

From forecasting future needs to managing day-to-day customer orders, you'll help ensure the right coffee gets to the right place at the right time. You'll build strong relationships with customers, distributors, Sales, Operations, and Finance while finding smarter ways of working along the way. Demand planning Collaborate with customers, distributors, and Sales to develop and maintain demand forecasts.

Create and manage rolling forecasts to support production planning and inventory targets. Analyze demand trends, forecast accuracy, and business drivers to support planning decisions. Develop reporting, forecasting tools, and key performance metrics.

Participate in the monthly S&OP; process, identifying risks, opportunities, and recommended actions. Partner cross-functionally to align customer demand with production and supply capabilities.



Provide insights and recommendations that support service levels, inventory management, and operational goals.

Customer operations and order management Process customer sales orders accurately and efficiently, including order entry, acknowledgements, changes, and revisions within the ERP system. Coordinate order flow to support customer requirements and operational capacity. Manage customer inquiries, order changes, and issue resolution as a primary point of contact.

Process and report customer claims, returns, shipment variances, and damage claims. Partner with Finance to resolve credit holds, discrepancies, returns, and customer credits. Coordinate new item setup activities with customers and internal teams.

Continuous improvement and team support Administer quarterly communications to wholesale customers. Contribute to process improvement, automation, and operational excellence initiatives. 3+ years of experience in demand planning, supply chain, customer operations, sales support, logistics, or a related field. ~ Experience developing forecasts, analyzing demand trends, and supporting inventory or production planning decisions. ~ Experience processing customer orders and working within an ERP system. ~ Strong analytical skills with proficiency in Microsoft Excel and reporting tools.



~ Strong communication and relationship-building skills with both customers and internal stakeholders. ~ Post-secondary education in Supply Chain Management, Business, Operations, Logistics, or a related field is an asset. ~ A continuous improvement mindset and passion for finding smarter ways of working. ~ This is a full-time, permanent position within our Customer Operations team. We are open to this being an in office or remote position.

Relocation assistance is available for on-site positions for candidates relocating to Invermere, BC. For remote positions, candidates must be able to travel to HQ in Invermere, BC at least twice per year for all-company events and meetings. When individuals thrive, communities thrive.

And we are here to help that happen with our benefits and programs : ~ Extended medical, dental and vision coverage, with $2,000 flexible paramedical services coverage, EFAP, a $700 annual Wellness Allowance and RRSP matching program. ~4 weeks of paid vacation after one year of work, plus get a paid day off to celebrate your birthday. ~ Participation in our annual bonus program recognizing remarkable effort and contributions of our people. ~ We support personal and professional growth. Learning is key to doing great work, but more than that, it helps us stay curious, adapt to change, and get really good at what we do. ~ We provide uniforms and an allowance to cover costs for work boots and custom ear protection. ~ Our Dream Fund provides financial funding to put towards community projects. ~ Damn good discounts on coffee beans and at our on-site Café. It means taking care of people, the planet and the business. 65,900 - 80,600 CAD per year(The Horse:

📌 Customer Operations & Demand Planning Analyst (Edmonton)
🏢 Kicking Horse Coffee Co.
📍 Edmonton