At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. We have grown into a successful global company with over 17,000 stores in 29 countries, serving almost 9 million customers every day.

We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there.

Claims Customer service agent Department: Accounting Location: On site, Distribution Center, 5540, rue Ernest-Cormier, Laval (Québec) H7C 2T1 Type of employment: Permanent, Full Time (37,5 hours) Reporting to the Claims Manager, the Agent acts as the first point of contact for operators and customers in all matters related to insurance claims. Act as a contact person for operators in the event of a bodily injury claims, damage to the company property/building, third-party property damages as well as car fleet claims Coordinate claim files according to established protocols (e.g. billing and/or reimbursement) Follow up with operations, clients and insurer and/or claims adjuster Handle telephone complaints related to customer service claims Provide administrative support to the Insurance and Claims department Education: DEC in secretary or administration.

Experience: Minimum of 1 year of relevant experience in customer service (telephone).

Experience in administrative support (asset).

Experience in the insurance industry and in the management of claims files and knowledge of Report Excel will be considered an asset. Excellent command of the Office suite. Robust aptitude for customer service and negotiation.

Language skills Bilingualism required (Advanced French and English) both spoken and written,



as the person will be required to work and communicate regularly in English while performing the tasks outlined above. Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account) Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.

Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.

Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses. Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.

Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals. LI-MH3 Couche-Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise.

Our global family of 150,000 people in over 17,300 stores and 27 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us.

We set ourselves apart by our culture and values: in our people and their development, in serving others, what we've built and what we are striving to achieve.

📌 Customer Service Agent - Claims (Laval)
🏢 Circle K
📍 Laval