We are looking to hire a Dental Receptionist who has outstanding communication skills and can build & maintain long-term relationships with patients to make them feel welcomed & valued. Computer literacy is a must, as we operate digitally. The incumbent will need to have a good understanding of insurance plans, and a high level of confidence in making calls and scheduling appointments.

Duties/Responsibilities:

· Greeting and screening patients in a warm and welcoming manner

· Answering inquiries & phone calls

· Scheduling & confirming appointments and managing cancellations

· Obtaining insurance breakdowns

· Preparing and submitting predeterminations from treatment plans

· Verifying/reviewing completed procedures/ treatment plans with patients

· Collecting payments, and submitting insurance claims electronically using Dentrix

· Work with paperless systems to track and process patient records and appointments

· Managing accounts receivable

· Creating reports and working with them to book unscheduled treatment plans

· Coordinating referrals and communications with specialist offices

· Dealing with couriers and labs etc.

· Keeping track of supplies and ordering supplies as needed

· Making sure waiting room and reception area is clean and tidy

· Maintaining a positive, empathetic and professional attitude towards patients

· Other general dental administrative work

Qualifications

1-2 years of experience working in a dental office

Sound knowledge of dental terminology

Confident knowledge of Dentrix software

Certification in office administration, medical administration, or related fields is preferable

Other requirements

Highly organized quick learner with analytical thinking that allows for effective teamwork

Must be able to multi-task, be self-motivated and be able to work independently

Punctual and reliable

Must have excellent command of English (both oral and written)

Agile, energetic, and professional personality is key

Strong computer and Microsoft Office Suite skills

Job Type: Full-time

Pay: $18.00-$27.00 per hour

Expected hours: 30.0 – 37.0 per week

Benefits

- Company events

Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Do you have a sound knowledge of "Dental Terminology"?
- How many years of experience do you have with Dentrix Dental management Software?

Experience:
- Dental receptionist in Canada: 2 years (required)

Licence/Certification:
- Certification in Medical /Dental Office Administration (preferred)

Work Location: In person

📌 Dental Administrator - Downtown Toronto , Dental background appreciated
🏢 Bay Wellesley Dental
📍 Toronto