Director/Senior Director Technology Audit and Advisory Services The Director/Senior Director Technology Audit and Advisory Services is accountable for the delivery of high quality, professional, cost-effective, value-added, and risk-based internal audit services over Technology functions, across North America (Canada and US Segment), Global Wealth & Asset Management, Group Functions, and the Global Data Technology Office.

Audit

Delivery – Delivery of North America Segment Technology, Infrastructure and Cybersecurity (steady state/key risk, program and project, business integrated, issue assessments). Technology SOX – Delivery of application and infrastructure technology SOX audit work and to drive our approach and processes for this work forward through use of automation, data analytics, and shared services. Reporting and Planning – Execution and continuous improvement of reporting processes in support of the larger technology audit organization, as well as annual audit planning, resource management, and other process improvements for the immediate North America segment technology audit team. Other – Audit initiatives, engagements, and process improvements as assigned. Understand the company’s strategy, operations, and regulatory environment to proactively identify areas of emerging and heightened risk related to technology that affects the company Support the development of an audit strategy that aligns to business, technology, and Audit Services strategies, provides sufficient coverage for key risks while meeting regulatory expectations Develop internal procedures and tools to drive consistency across all engagements and drive audit planning Help improve Technology SOX delivery and quality to improve efficiencies through increased use of data analytics, automation and shared services and other innovations Develop and produce meaningful reports for Senior Technology Management that identify trends and enable continuous improvement of risks and controls Plan and direct audits and special audit projects to objectively evaluate the effectiveness of key controls and adequacy of risk management practices; collaborating with management to obtain a consensus on establishing the problem, risks exposure; produce meaningful audit reports that clearly articulate the position on risks and related issues, while meeting Audit Services operational targets related to budget,timeline and quality of execution Delivery of annual Technology Application and Infrastructure ITGC SOX work, in collaboration with Technology Management, SOX PMO, and external audit Perform integrated/cross-functional audits in partnership with groups across Audit Services to provide comprehensive reporting on risks that could prevent the achievement of Management’s objectives Support the development of an annual audit plan using risk management processes, in collaboration with Management and Audit Services leadership Provide management with timely recommendations that reduce risk, help them run their business better, make strategic and operational decisions, and oversee management of risks and controls assist with preparation of Audit Committee and senior leadership reports Lead and develop a high-caliber audit team, attract, and retain top talent and provide appropriate development, coaching and training Foster creative culture that strives for continuous improvement and welcomes and offers feedback—enabling best-in-class audit practices Providing relevant stakeholders with an overview of audit work and commentary on the control environment, including trends and emerging issues that could impact the Company Collaborate effectively with divisional and global stakeholders in Technology and Information Risk Management Establishing a high level of credibility and building professional relationships with key stakeholders responsible for technology and information risk across the Company Exceptional communications judgement and the ability to communicate clearly and succinctly to effectively deliver key messages verbally and in writing and to listen and consider various perspectives; confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels Ability to quickly understand business processes and risks, identify key controls, analyze complex situations, reach appropriate conclusions, make value-added and practical recommendations and influence management to take appropriate actions on recommendations In-depth knowledge of audit methodologies, project management and system development methodologies (including Agile), control frameworks and risk management practices,



and regulatory requirements; excellent working knowledge of risks affecting financial institutions and insurance industry Experience working with external auditors (Statutory Audit, SOX, SOC 1 and 2 engagements) effectively and helping technology management understand the impacts Previous people management experience preferred, with the ability to lead and motivate a team of professionals in a new and rapidly changing environment to deliver with timeliness and quality Results oriented with a keen focus on quality and delivering value; ability to balance multiple priorities and projects; strong attention to detail while retaining focus on the “big picture” and top risks; flexible and organized with the ability to oversee multiple projects concurrently Excellent influencing, relationship building and negotiation skills

• Demonstrated ability to work effectively in diverse environments and cultures, over multiple office locations Ability to identify opportunities to utilize data analytics for enhanced depth and breadth of audit coverage We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 113,260.00 CAD - $210,340.00 CAD Audit Delivery – Delivery of North America Segment Technology, Infrastructure and Cybersecurity (steady state/key risk, program and project, business integrated, issue assessments). Technology SOX – Delivery of application and infrastructure technology SOX audit work and to drive our approach and processes for this work forward through use of automation, data analytics, and shared services. Reporting and Planning – Execution and continuous improvement of reporting processes in support of the larger technology audit organization, as well as annual audit planning, resource management, and other process improvements for the immediate North America segment technology audit team. Other – Audit initiatives, engagements, and process improvements as assigned. Understand the company’s strategy, operations, and regulatory environment to proactively identify areas of emerging and heightened risk related to technology that affects the company Support the development of an audit strategy that aligns to business, technology, and Audit Services strategies, provides sufficient coverage for key risks while meeting regulatory expectations Develop internal procedures and tools to drive consistency across all engagements and drive audit planning Help improve Technology SOX delivery and quality to improve efficiencies through increased use of data analytics, automation and shared services and other innovations Develop and produce meaningful reports for Senior Technology Management that identify trends and enable continuous improvement of risks and controls Plan and direct audits and special audit projects to objectively evaluate the effectiveness of key controls and adequacy of risk management practices; collaborating with management to obtain a consensus on establishing the problem, risks exposure; produce meaningful audit reports that clearly articulate the position on risks and related issues, while meeting Audit Services operational targets related to budget,timeline and quality of execution Delivery of annual Technology Application and Infrastructure ITGC SOX work, in collaboration with Technology Management, SOX PMO, and external audit Perform integrated/cross-functional audits in partnership with groups across Audit Services to provide comprehensive reporting on risks that could prevent the achievement of Management’s objectives Support the development of an annual audit plan using risk management processes, in collaboration with Management and Audit Services leadership Provide management with timely recommendations that reduce risk, help them run their business better, make strategic and operational decisions, and oversee management of risks and controls assist with preparation of Audit Committee and senior leadership reports Lead and develop a high-caliber audit team, attract, and retain top talent and provide appropriate development, coaching and training Foster creative culture that strives for continuous improvement and welcomes and offers feedback—enabling best-in-class audit practices Providing relevant stakeholders with an overview of audit work and commentary on the control environment,



including trends and emerging issues that could impact the Company Collaborate effectively with divisional and global stakeholders in Technology and Information Risk Management Establishing a high level of credibility and building professional relationships with key stakeholders responsible for technology and information risk across the Company Exceptional communications judgement and the ability to communicate clearly and succinctly to effectively deliver key messages verbally and in writing and to listen and consider various perspectives; confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels Ability to quickly understand business processes and risks, identify key controls, analyze complex situations, reach appropriate conclusions, make value-added and practical recommendations and influence management to take appropriate actions on recommendations In-depth knowledge of audit methodologies, project management and system development methodologies (including Agile), control frameworks and risk management practices, and regulatory requirements; excellent working knowledge of risks affecting financial institutions and insurance industry Experience working with external auditors (Statutory Audit, SOX, SOC 1 and 2 engagements) effectively and helping technology management understand the impacts Previous people management experience preferred, with the ability to lead and motivate a team of professionals in a new and rapidly changing setting to deliver with timeliness and quality Results oriented with a keen focus on quality and delivering value; ability to balance multiple priorities and projects; strong attention to detail while retaining focus on the “big picture” and top risks; flexible and organized with the ability to oversee multiple projects concurrently Excellent influencing, relationship building and negotiation skills

• Demonstrated ability to work effectively in diverse environments and cultures, over multiple office locations Ability to identify opportunities to utilize data analytics for enhanced depth and breadth of audit coverage We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 113,260.00 CAD - $210,340.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and‑long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement . Join our team as an Associate Manager, Audit Operations &

• Reporting, where you will lead executive and Board reporting, coordinate risk insights, and drive process improvements. This role suits candidates with strong audit and risk management experience, excellent communication skills, and the ability to manage senior stakeholders in a fast‑paced environment. Exciting opportunity for a Senior Compliance Consultant to provide expert compliance advisory and oversight for Canada Segment Individual Insurance and Affinity businesses. Lead regulatory interpretation, develop compliance programs, and collaborate on cross‑segment initiatives. We are looking for an Associate Manager, Strategy, Performance &

• Chief of Staff to support Audit Leadership Team coordination and strategic planning. You will drive performance management and governance initiatives, working closely with senior leadership. Ideal candidates bring significant experience in audit, risk management, or financial services and excel in executive‑level communication and stakeholder management. We believe that embracing inclusion is the key to creating a stronger, more resilient organization.

📌 Director, Data Management & Innovation (Toronto)
🏢 Manulife
📍 Toronto