BCIT’s Downtown Campus is seeking a regular, full-time (1.0 FTE) Downtown Campus Service Support. This position is responsible for a variety of operations functions within the Downtown Campus (DTC). Duties and responsibilities are related to audio visual (AV) services, bookstore, ancillary support, and Student Information and Enrolment Services (SIES).

Duties & Responsibilities

DUTIESANDRESPONSIBILITIES:

AV Services/Circulation and Technical Support:

- Responds to service calls from instructors, staff, students and external clients.
- Demonstrates, instructs and advises instructors, staff, students and external clients in the proper use and operation of a variety of audio visual equipment as appropriate.
- Assists in setting up AV equipment for special events, for both internal and external clients.
- Maintains AV booking/circulation schedule and help desk functions for walk-ins, emails and paper requests.
- Ensures circulation equipment is in good operating condition.
- Checks integrity of laptop operating system; advise Information Technology Services (ITS) Downtown Campus to update files.
- Performs periodic visual inventory checks to facilitate the circulation process and update Cherwell Service Management for new or decommissioned equipment.
- Performs check on equipment for any errors, malfunctions, service problems, missing items.

Bookstore and Ancillary Support:

- Opens bookstore, accesses WinPrism for stock checks, course book inquires, price verification, etc.
- Operates sales and returns transactions on cash register and debit/credit transaction machine.
- Handles online book order pickups, and after-hour student identification card and library books pickups.
- Closes store and prints transactions settlement. Reconciles cash.
- Organizes instructor mailboxes in instructor resource room, prepares new instructor name tags, recycles old/leftover paper materials, accesses COGNOS reporting system to print attendance register for current term start.
- Organizes and delivers mail/packages to rooms as needed.
- Handles online document imaging requests from Part-time Studies (PTS) instructors.
- Replenishes copier paper, toner and staples.
- Reports to Facilities Management on facilities issues, e.g. HVAC, plumbing, electrical, cleaning and room setup.

Student Information and Enrolment Services (SIES):

- Provides information on courses and programs, including availability and eligibility requirements.

- Enters client information and creates identification on student information system.
- Registers students into courses and information sessions.
- Collects and processes a variety of payments by determining appropriate coding for specific fee assessments, balancing total, identifying discrepancies and reconciling end-of-day report.

- Handles cash and debit transactions.

Other:





- Reports to Supervisor any unresolved issues that need further attention and follows up as necessary.

- Participates in Records Custodian training and remains current with record keeping practices, policies and procedures (both BCIT and FOIPOP).

- Undertakes related duties as assigned consistent with the job grade for this position.

Qualifications

QUALIFICATIONS:

Definition:

The qualifications section for this position was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.

Education:

- Requires the equivalent of completion of specialized training programs of up to two years in duration such as a Diploma of Technology or completion of a two-year full-time program from a Community College, preferably a certificate in electronics. Formal training in audio-visual services (i.e. industry training, seminars, associated credentialing such as electronics training or Certified Technology Specialist).

Experience:

- Two years’ general technical experience plus two years’ practical current experience in a similar position (which includes experience with AV control systems, troubleshooting AV equipment, and experience with AV equipment inventory, circulation and repair software in a customer service context).

Software/Computer Application(s) and Expertise:

- Intermediate experience with Microsoft Office (Word and Excel).
- Knowledge of and experience working with financial management software, point-of-sale systems and web-based reporting modules.

Communication/Interpersonal Skills:

- Excellent interpersonal and communication skills.
- Ability to interact effectively with a broad spectrum of customers.
- Ability to adapt to frequent changes in Institute and department initiatives and technology.

Administrative Skills (e.g. prioritizing, minute taking, wp speed, etc.):

- Must be able to work with ongoing deadlines and have excellent organizational skills.
- Ability to multi-task, respond to numerous time-sensitive issues from a diverse customer base, maintain confidentiality, produce reports and make recommendations to improve program performance.

- Must be detail-oriented, flexible, show initiative, make responsible decisions, and work well independently and as part of a team.
- Accurate typing ability of 50 wpm.
- Knowledge of general accounting practices.





Other Skills/Abilities:

- Ability to reconcile cash and operate a cash register.

Additional Information Benefits – Why you’d love working with us

- Competitive pay
- Minimum of fifteen days of vacation prorated per year
- Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $325 if eligible!
- Defined benefit pension plan with employer contributions
- Professional Development funds and resources
- Access to most BCIT Flexible Learning courses free of charge
- Wellness and Employee Assistance programs
- Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
- Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time. For more information on our generous benefits, click here!

BCIT is committed to equity, diversity, and inclusion and to promoting opportunities in hiring individuals who have been historically underrepresented in our workforce, BCIT, and the larger community. We strongly encourage Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+ to apply. While all qualified candidates are encouraged to apply, Canadian citizens and permanent residents will be given priority. Accessibility is an integral part of BCIT’s commitment to equity and inclusion. If you require an accommodation for any part of the application or hiring process, please Contact us using our contact form. Please note that all applications must be submitted via the careers page portal. Applications submitted through the contact form will not be accepted. For additional information, please visit our frequently asked questions (FAQs) page and learn more about how we hire.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).

Salary Range

Salary Grade 7: $59,214 - $64,490 per annum.

Additional Salary Information

External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Salary prorated based on percentage and term of appointment.

Position Details

Posting Category

Administration

Department 2

Downtown Campus

Campus Location

Downtown campus

Bargaining Unit

BCGEU Support Staff

Job Status

Regular

Full-Time/Part-Time

Full-Time

Number of Vacancies

1

Anticipated Start Date

11/09/2026

Anticipated End Date

Competition Information

Competition Number

26B059

Competition Open Date

10/24/2026

Competition Close Date

11/02/2026

Open Until Filled?

No

📌 Downtown Campus Service Support (Burnaby)
🏢 British Columbia Institute of Technology
📍 Burnaby