Customer relationships and product adoption define this entry-level Customer Success Representative role at Smarsh, supporting clients through responsive issue resolution and account service.
The Customer
Success team serves as a trusted partner and advocate for Smarsh customers. The work includes Salesforce tracking, billing adjustments, and escalated client needs. Respond promptly to inbound customer calls Resolve service problems by clarifying complaints and explaining solutions Analyze contracts, invoices, and billing issues Track customer discussions and outcomes in Salesforce Process account and billing adjustments One or more years in customer success or inside sales Excellent written and verbal English communication skills Solid listening, influencing, and training abilities Support Smarsh customers through product adoption, renewal management, Salesforce documentation, and accurate account resolution. #
📌 Entry-Level Customer Success Representative (Montreal)
🏢 Smarsh
📍 Montreal
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