A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position capable of supporting functions on both sides of the business. The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify, troubleshoot and project assist for DIY.

Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service and appearance standards. The average schedule is 5-6 days a week, 11 hour shifts, including rotating nights and weekends, with an hour for lunch.

Additional hours may be required based on staffing, store conditions, sales to target, and other business demands.

General

Managers are required to work a schedule based on the needs of the business. Achieve overall store sales goals and service objectives Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans Selection, hiring, development, performance mgmt., Coach all Team Members to deliver on Customer expectations (DIY and Professional) Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., Ability to lead change management Embrace diversity and foster a respectful environment for both Customers and Team Members Provide DIY service including battery installation,



testing, wiper install, etc.

Assist

District/Region in other functions upon request Ability to execute and train project and product quality recommendations Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services Ability to execute and train inventory systems and store equipment Ability to recruit, select, hire and develop quality Team Members Ability to build and grow relationships with Professional Customers Essential Job Skills Necessary for Success as a General Manager Working knowledge of automotive systems preferred Speak and write English (Spanish a plus); communicate effectively and build robust relationships with Customers, peers and upper management Use Microsoft software effectively (Word, Excel required; Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent Hold others accountable, inspect work quality and give feedback in a way that is inspiring Ability to work an assortment of days, evenings and weekends as needed Prior Experience that Sets a General Manager up for Success ~2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment ~ Successful experience managing profitability; High school diploma or general education degree (GED), Bachelor's degree in business or a related area preferred.

📌 General Manager I - Store (Quebec City)
🏢 Advance Auto Parts
📍 Quebec City