Our retail-focused and mixed-use portfolio reflects our commitment to creating vibrant community spaces where people want to shop, live, work, and play. We’re proud to be recognized as one of Canada’s Most Admired Corporate Cultures, Canada’s Greenest Employers, Canada’s Best Diversity Employers, and a Greater Toronto Top Employer. Reporting to the Regional Director, Operations – (Kanata/Ottawa), the General Manager is responsible for maximizing the overall financial and operational performance of a portfolio of RioCan properties that includes Tanger Outlets, Ottawa.

The General

Manager is accountable for all aspects of the Property Management and Operations function including, but not limited to Building Operations, Accounts Receivable, Accounts Payable, Tenant Relations and Financial Accountability. In collaboration with the Asset Management and Leasing teams, establish short and long-term strategic goals and objectives for the centre; Manage property emergencies, including after-hours response, coordinating security, contractors and emergency services, attending on site as required, and ensuring timely escalation and follow-up. Serve as the primary on-site management contact during peak shopping periods, including summer peak periods, Black Friday and Boxing Day, with evening, weekend and holiday availability as operationally required.

Manage, motivate and develop an effective, efficient and cooperative property management team through the implementation of proven training and performance management programs; Lead the accounts receivable process. Monitor and directly supervise rent collection and payment of arrears on an ongoing basis. Prepare and recommend annual operating and capital budget(s) for review and approval by the owners and senior management, within approved guidelines; Cultivate solid tenant relationships; reinforce customer (tenant) service culture through proactive communication - tenant meetings,



correspondence, newsletters and by being accessible.

Handle complaints and concerns in a prompt, appropriate manner; Partner with the Leasing Department during lease negotiation processes, provide support through relevant site-specific data and access. In cooperation with the national and local marketing teams, develop and implement short and long-term marketing and promotional strategies to enhance awareness and increase revenues via specialty programs, property/space lease and rentals; Ability to prepare, review and award tender and contract documents. Oversee execution of third party contracts and supervise major repair projects.

Liaise with the Construction Department on all landlord construction projects and tenant coordination.

Implement

Corporate programs

• Monitor maintenance and operational functions to ensure compliance with legislative and regulatory standards and within RioCan governance requirements. Identify and address issues relating to life safety, liability and potential negligence situations that could impact RioCan, its contractors, tenants and/or customers

• Ensure that RioCan’s Health &

• Safety and Sustainability’s policies and practices are routinely assessed at the property level. Proven retail property management experience – 5-7 years

• Demonstrated financial management ability

• Exceptional customer service skills;

Experience in delivering results through hands-on participation, commitment,



innovation and solid critical thinking; Professionalism in all aspects of performance; Proficiency in Word, Excel and Outlook; The listed salary range does not include bonus and other total rewards. This role is eligible for participation in the company’s bonus program. We believe in rewarding you for what you do and investing in your career and long-term success.

Our total rewards program is designed to help you thrive in every aspect of your life: physically, emotionally, financially, and socially.

An Extensive

Health and Advantages Program that includes health and dental benefits starting on day one, healthcare and wellness/lifestyle spending accounts, access to an employee family and assistance program, virtual healthcare services, and other resources to support your overall well-being. A Comprehensive Retirement Program to help prepare you for your future. This includes matching employee contributions in a retirement savings plan, pension plan, and an employee unit purchase plan.

Enjoy flexible work hours, an extra-long weekend with our RioCan Cares Day, and half days before every long weekend in the summer.

Professional

Growth and Development opportunities to advance your skills and grow your career through our continuing education reimbursement, mentorship and leadership development programs, on-demand online learning, and cross-functional training opportunities.

Additional

Perks and Benefits that include paid time off, parental leave top-up, employee discounts, referral and recognition programs, and year-round opportunities to connect through community initiatives, committees, and social events. RioCan welcomes applications from all candidates and is committed to providing accommodations for people with disabilities. If you require accommodation at any stage of the application process, please let us know, and we will be happy to work with you to meet your needs.

📌 General Manager Grocery (Canada)
🏢 RioCan Real Estate Investment Trust
📍 Canada