About Us

Hello there! Welcome to Shopverse (formerly known as Shopville). We are a local Canadian retail and e-commerce company focused on bringing together the things people love to collect and enjoy– from trading cards and video games to toys, collectibles, comics, and entertainment products, and so much more. We have both an online presence, retail, and HQ location in Edmonton, and we work with a wide range of well-known brands (Bandai, Pokemon, Nintendo, Hasbro, Mattel) and specialty products.

We’re a growing company, so this is an exciting time to join if you like to be a part of seeing something grow and being a part of making it better!

Link to our website: https://shopverse.com

Overview of this role:

We’re looking for a friendly, detail-oriented team player to join as an ECommerce Customer Service Associate focused on our secondary marketplaces, including platforms like Shopify, Best Buy and Walmart. If you enjoy helping customers, and problem solving, apply today!

Duties & Responsibilities include but not limited to:

● Act as the primary point of contact for customer inquiries on our secondary marketplaces.

● Respond promptly and professionally to customer questions via email and chat.

● Process order cancellations, returns, and handle other service-related tasks efficiently.

● Provide detailed product information and file postal carrier claims as necessary.

● Collaborate with supervisors to resolve escalated customer issues, product concerns, and listing discrepancies.

● Monitor and address product feedback, A-Z claims, and chargeback claims.

● Maintain accurate records and follow established procedures to ensure a consistently positive customer experience.





● Support management on special projects and contribute to continuous process improvement initiatives.

● Perform general data entry tasks accurately and efficiently.

● Flexibility to take on additional responsibilities as business needs evolve.

Qualifications:

● Positive, friendly attitude with a commitment to providing an outstanding customer experience.

● Previous experience in customer service, ideally within an eCommerce environment.

● Familiarity or experience managing customer service tasks on platforms like Best Buy or eBay

● High school diploma or equivalent

● Proficiency with CRM software, MS Office, and internet navigation.

● Strong written and verbal communication skills.

● Exceptional organizational and multitasking abilities.

● Detail-oriented with excellent problem-solving skills.

● Comfortable working both independently and collaboratively in a dynamic, fast-paced setting.

Preferred:

● Bachelor's degree in related fields preferred

● Experience supervising or working with virtual assistants for customer support.

● Bilingual capabilities (French or Spanish) would be an asset.

We’re excited to have you join our team and contribute to our mission of providing exceptional customer service across our secondary marketplaces.

Company Perks:

We do have staff discounts for products, lots of fun events, movie nights, snacks and more!

Apply today to grow your career with us!

*Please note: Due to the volume of applications, only candidates selected to move forward will be contacted. Thank you!

Perks:

- Company events
- Dental care
- Vision care

Application question(s):

- How many years of experience do you have in customer service?
- Are you legally authorized to work in Alberta, Canada?
- What would your reliable mode of transportation be to our HQ in Sherwood Park?

Work Location: In person

📌 ECommerce Customer Service Representative - Marketplace Operations (Sherwood Park)
🏢 Shopville
📍 Sherwood Park