Job Overview
We are seeking a professional and detail-oriented Receptionist / Vision Care Associate to join our healthcare team. This role involves providing exceptional patient service, managing administrative tasks, and supporting clinical operations within a busy vision care practice. The ideal candidate will possess strong communication skills, familiarity with medical office systems, and a commitment to maintaining patient confidentiality in accordance with HIPAA regulations. Bilingual abilities and prior clinic experience are highly valued to enhance patient interactions and streamline office processes.

Duties

- Greet patients warmly and manage the front desk operations efficiently
- Schedule appointments using electronic medical record (EMR) system
- Verify insurance coverage and perform OHIP verification procedures
- Ensure correct billing is applied
- Maintain accurate medical records and ensure proper documentation review in compliance with HIPAA standards
- Assist patients with intake procedures and provide clear instructions for vision care services
- Manage multi-line phone systems and inbox with skilled etiquette and handle patient inquiries effectively
- Support clinical staff with administrative tasks such as filing, data entry, and managing medical records
- Pretesting patients efficiently using our advanced technology before they see the optometrist
- Ensure a clean, organized front desk environment and manage office supplies

Experience





- Prior experience in a medical setting is preferred
- Familiarity navigating through EMR systems
- Knowledge of medical billing, insurance verification, and health information management is essential
- Strong computer skills including proficiency in Google Suite
- Strong written and communication skills
- Strong problem-solving skills
- Excellent patient service skills with the ability to communicate effectively in English
- Experience with medical terminology, documentation review, HIPAA compliance, and office administrative support is required
- Previous clinic experience involving front desk responsibilities, appointment scheduling, phone handling, and filing will be advantageous

This position offers an opportunity to work in a dynamic healthcare environment where professionalism and attention to detail are valued. The successful candidate will play a vital role in delivering quality patient care while supporting the efficient operation of our vision care practice.

Education:

- Secondary School (preferred)

Experience:

- Customer service: 1 year (preferred)

How to Apply:

Along with your resume, please submit a paragraph describing why you want to join our team. Only candidates who submit a paragraph will be considered.

Thanks in advance.

The role is in-person and requires saturday availability

Job Type: Part-time

Pay: $18.00-$20.00 per hour

Advantages:

- Store discount
- Vision care

Work Location: In person

📌 Receptionist / Vision Care Associate (Oakville)
🏢 Wink Eyecare
📍 Oakville