Information Technology Administrator

About the Position

We are seeking a hands-on, service-oriented IT Administrator to manage and maintain our organization's IT infrastructure, business applications, cybersecurity, and day-to-day technical operations.

The successful candidate will ensure that our technology systems are reliable, secure, efficient, and aligned with the needs of the business. This role requires a practical IT professional who can independently troubleshoot problems, manage Microsoft 365 applications, maintain strong security controls, support business systems, and coordinate with external IT service providers.

This is an IT administration, and systems support position, not a software development or programming role. Experience with Oracle NetSuite and other business management systems would be an asset.

Key Responsibilities

IT Infrastructure and Systems Administration

- Manage and maintain computers, laptops, servers, networks, printers, internet connectivity, software, and other IT equipment.
- Ensure that IT infrastructure and information systems meet the company's operational requirements.
- Install, configure, update, and maintain hardware and software.
- Monitor system performance, troubleshoot technical issues, and minimize business interruptions.
- Maintain IT asset inventories, software licences, system documentation, and operating procedures.
- Identify opportunities to improve system reliability, efficiency, and cost-effectiveness.

Cybersecurity and Data Protection

- Implement and maintain appropriate cybersecurity measures to protect company systems, confidential information, and business operations.
- Administer firewalls, antivirus and endpoint protection, email security, multi-factor authentication (MFA), and user access controls.
- Protect against phishing, email fraud, ransomware, unauthorized access, and other cybersecurity threats.
- Manage user accounts, permissions, passwords, and access to company systems.
- Ensure that security patches,



system updates, data backups, and recovery procedures are maintained.
- Investigate security incidents, coordinate corrective actions, and recommend improvements to strengthen IT security.
- Promote cybersecurity awareness and safe technology practices among employees.

Microsoft 365 and Technical Support

- Administer Microsoft Outlook, including email accounts, mailboxes, calendars, distribution lists, permissions, and email security.
- Support Microsoft 365 applications, including Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint, as applicable.
- Provide technical support for hardware, software, connectivity, printing, email, and other IT-related issues.
- Set up computers, user accounts, software, and access permissions for current employees and manage access changes when employees change roles or leave.
- Prepare and maintain IT procedures, troubleshooting guides, and technical documentation.

Business Applications

- Provide basic user administration, troubleshooting, reporting support, and coordination for the company's Oracle NetSuite financial and business management system.
- Work with Finance and other departments to support effective use of business applications and improve access to reliable information.
- Coordinate system updates, software implementations, vendor support requests, and other IT-related projects.
- Assist with extracting data, preparing basic system reports, and supporting business reporting requirements.
- Basic SQL or database-query skills would be beneficial for retrieving information from business systems.

Qualifications and Experience





- Degree in Information Technology, Computer Systems, Network Administration, Cybersecurity, or a related field, or equivalent practical experience.
- Approximately 5-7 years of experience in IT administration, systems support, network administration, or a similar role.
- Practical experience administering Microsoft 365, particularly Outlook, user accounts, permissions, and email security.
- Working knowledge of Windows operating systems, computer hardware, networking, backups, and technical troubleshooting.
- Demonstrated knowledge of cybersecurity practices, including firewalls, endpoint protection, MFA, access controls, email security, and data protection.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Strong analytical, organizational, troubleshooting, and communication skills.
- Ability to work independently, manage competing priorities, and provide practical solutions to technical problems.
- High standards of integrity and discretion when handling confidential company, employee, customer, and financial information.

Preferred Assets

- Experience with Oracle NetSuite or another ERP or financial management system.
- Familiarity with Microsoft Teams, SharePoint, OneDrive, and other Microsoft 365 services. Basic knowledge of SQL, database queries, and report extraction.
- Experience with network security, firewall administration, data backup, disaster recovery, and business continuity.

How to Apply Please submit your résumé highlighting your IT administration experience, Microsoft 365 expertise, cybersecurity knowledge, and experience supporting business applications.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: $70,000.00-$85,000.00 per year

Benefits

- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Work Location: In person

📌 Information Technology Administrator / Manager (Mississauga)
🏢 KST Industries
📍 Mississauga