Key Responsibilities:

- Member Welcome: Create a warm, friendly, and welcoming experience for all members and guests
- Membership Services: Support new member sign-ups, membership inquiries, and account management
- Member Check-In: Ensure members and guests are properly checked in, verify memberships, and address outstanding balances as needed
- Phone & Email Support: Respond to incoming calls and emails, providing accurate information about memberships, classes, programs, and services
- Transactions & Cash Handling: Accurately process membership, retail, café, and other transactions in accordance with company procedures
- Administrative Support: Complete day-to-day administrative tasks, including data entry, filing, and maintaining an organized Front Desk
- Member Support: Assist members with questions, facility information, class schedules, promotions, and other needs
- Issue Resolution: Address member concerns promptly and professionally, escalating issues when appropriate
- Facility Standards: Maintain a clean, organized, and member-ready facility throughout each shift
- Safety & Security: Monitor facility access and help maintain a protected and secure environment for members, guests, and staff
- Café Operations: Prepare and serve coffee and smoothies while providing friendly service and accurately processing transactions

Key Skills & Qualifications:

- Secondary School (required)




- 1+ years in a customer service role
- Able to take initiative
- Critical Thinking
- TeamWork
- MindBody (preferred)
- Time Management
- Friendly, approachable, with strong written and verbal communication skills
- Team player who takes initiative
- Thrives in a fast paced environment
- Reliable and punctual
- Interest in Health & Fitness industry
- Ability to lift 50lbs
- MindBody experience is a bonus

Direct Report: As a Front Desk Member Associate, you will report directly to the Member Experience & Operations Manager at your location.

Job Location and availability:

- One Academy Etobicoke - 1377 The Queensway
- Flexible schedule, including morning, evening and weekend shifts preferred
- “Facility opener” availability is not a must, but is an asset - reliable people with convenient methods of transportation for an early morning start (4:30am /4:45am)

Compensation and Benefits:

- Part Time Hours (15-20 hours per week)
- Job Type: Part-Time, Permanent
- Hourly Wage of $18.45 + Free Monthly Gym Membership
- Family and Friends Discounts
- 20% One Academy Retail
- Opportunities for Growth and Advancement
- Telus Health - Digital health and wellness provider (physical, mental, and financial well-being support)

Pay: $18.45 per hour

Expected hours: 15.0 per week

Work Location: In person

📌 Front Desk Member Experience Associate (Etobicoke)
🏢 One Academy Etobicoke
📍 Etobicoke