Security Field Supervisor

Ultraprotect Security Inc.

Job Overview

Ultraprotect Security Inc. is seeking a professional, reliable, and experienced Security Field Supervisor to oversee field operations and support security personnel at assigned client sites.

The successful candidate will be responsible for conducting site inspections, monitoring guard performance, ensuring proper staffing and site coverage, responding to incidents, and maintaining compliance with company policies and client requirements.

This role requires strong leadership, excellent communication skills, problem-solving abilities, and the flexibility to travel between sites as operational needs arise. The ideal candidate will be proactive, organized, and capable of ensuring that security staff maintain high standards of professionalism, reliability, and service delivery.

Duties and Responsibilities

- Conduct regular site visits and inspections to ensure security guards are performing their duties according to company policies and site-specific post orders.
- Supervise, support, and evaluate security personnel across assigned locations.
- Verify guard attendance, punctuality, uniform compliance, and adherence to scheduled shifts.
- Assist with shift coverage, last-minute replacements, and staffing-related issues.
- Respond promptly to site incidents, client concerns, and operational emergencies.
- Communicate professionally with clients, site management, security guards, and the operations team.
- Conduct spot checks to ensure guards remain alert, professional, and compliant with their responsibilities.
- Review daily activity logs, incident reports, and other security documentation for accuracy and completeness.
- Provide on-site guidance, coaching,



and corrective instructions to security personnel when required.
- Assist with the onboarding, orientation, and site-specific training of new security guards.
- Identify operational concerns, security risks, and areas for improvement, and report them to management.
- Ensure security personnel follow company procedures, client instructions, and applicable legislation.
- Assist with investigating complaints, missed shifts, performance issues, and reported incidents.
- Maintain accurate records of site inspections, supervisor visits, staff performance, and corrective actions.
- Support client satisfaction by addressing concerns promptly and maintaining consistent service standards.
- Perform additional field supervision and operational duties as assigned.

Qualifications and Requirements

- Previous experience in security supervision, security operations, or a similar leadership role is preferred.
- Valid security licence required, where applicable.
- Solid leadership, organizational, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple sites and respond effectively to changing operational requirements.
- Strong attention to detail and the ability to identify performance and compliance issues.
- Ability to handle difficult situations professionally and resolve conflicts effectively.
- Proficiency in preparing reports, documenting site visits,



and communicating operational updates.
- Reliable, punctual, and professional, with a strong sense of accountability.
- Ability to work independently and make sound decisions under pressure.
- Flexible availability to respond to operational needs, including evenings, weekends, and occasional emergencies.

Assets

- Previous retail security experience is an asset.
- Access to a reliable personal vehicle is an asset for travelling between assigned client sites.
- Previous experience conducting site inspections, supervising security guards, and coordinating shift coverage.
- Experience dealing with client complaints, incident investigations, and staff performance management.
- Knowledge of loss prevention, access control, CCTV monitoring, and emergency response procedures.
- Experience using scheduling software, mobile reporting applications, and other security management systems.

What We Offer

- A professional and supportive working environment.
- Opportunities to develop leadership and operational management skills.
- Support from an experienced operations team.
- Opportunities for ongoing work and professional development.

How to Apply

Interested candidates are invited to submit their resumes through Indeed.

Please highlight your previous security experience, supervisory experience, and any relevant retail security background in your application.

Only shortlisted candidates will be contacted for an interview.

Join Ultraprotect Security Inc. and help us maintain high standards of security, professionalism, and client service across our operations.

Job Types: Full-time, Part-time

Pay: $17.00-$19.00 per hour

Work Location: In person

📌 Security Supervisor (Edmonton)
🏢 Ultraprotect Security
📍 Edmonton