Lead AdminAdvantage client services in a hybrid Toronto position, using team leadership and complex issue resolution to deliver consistent outcomes.

As Manager, AdminAdvantage Client Services, you will direct Client and Account Specialists across implementations, enrolments, and ongoing service delivery. The role oversees complex client portfolios while aligning service standards, client expectations, contractual obligations, and operational priorities. You will guide delivery across Manulife’s AdminAdvantage operating model.

Key Responsibilities

Lead, coach, and develop Client and Account Specialists

Oversee complex implementations, enrolments, and ongoing service delivery

Resolve high-risk issues through cross-functional stakeholder coordination





Establish governance frameworks and consistent service standards

Drive scalable continuous improvement across AdminAdvantage Operations

Requirements

Post-secondary education or equivalent experience

Extensive leadership experience in complex client-focused environments

Deep understanding of Group Benefits and enrolment processes

Proficiency with Microsoft Office 365 tools

Experience with project management and system implementation preferred

Bring strategic leadership, Group Perks expertise, and operational discipline to Manulife’s AdminAdvantage client service delivery team.

📌 Manager AdminAdvantage Client Services (Winnipeg)
🏢 Manulife
📍 Winnipeg