We are looking for a friendly, reliable, and motivated Front of House Supervisor to join our team at Nando’s. In this role, you will lead and support our front of house staff, help keep daily operations running smoothly, and make sure customers have a great experience.

You will be responsible for organizing staff duties, handling customer concerns, working closely with the kitchen, and making sure all shift tasks are completed. We’re looking for someone who can stay organized, handle busy shifts, lead by example, and step in to help the team wherever needed.

Key Responsibilities:

- Supervise and support front-of-house staff throughout the shift.
- Assign tasks, organize staff breaks, and make sure everyone knows what they need to do.
- Train new staff and help team members improve their skills.
- Provide friendly customer service and handle customer complaints and concerns.
- Work closely with kitchen staff to keep orders accurate and service running smoothly.
- Help with taking orders, handling payments, running food, and other front-of-house tasks when needed.
- Make sure all opening, closing, cleaning, and shift tasks are completed properly and on time.
- Keep the front-of-house area clean, organized, and fully stocked.
- Make sure staff follow restaurant policies, food safety rules, and cleaning procedures.




- Handle problems as they come up and keep management informed of any key issues.

Qualifications:

- Previous experience working in a restaurant or busy customer service environment.
- Experience supervising or leading a team is preferred.
- Good communication skills and the ability to work well with others.
- Able to multitask, stay organized, and manage priorities during busy shifts.
- Comfortable handling customer complaints and solving problems.
- Able to stay calm under pressure and make good decisions.
- Reliable, responsible, and able to work independently.
- Positive attitude, strong work ethic, and willingness to help wherever needed.
- Experience using POS systems and handling cash is an asset.
- Basic knowledge of food safety and cleaning procedures.
- Able to stand for long periods and lift up to 25 lbs, with accommodation where needed.

Job Types: Permanent, Full-time

Pay: $19.00-$21.00 per hour

Benefits:

- Discounted or free food
- On-site parking

Application question(s):

- Are you legally eligible to work in Canada?

Experience:

- Supervising: 3 years (required)

Licence/Certification:

- Food Handler Certification (preferred)
- First Aid Certification (preferred)

Work Location: In person

📌 Shift Supervisor/Front of the House (Mississauga)
🏢 Nando's Heartland
📍 Mississauga