Island Mediquip (www.islandmediquip.com) is a locally owned and operated company that prides itself on being one of the largest independent suppliers of home medical equipment and lift/elevation equipment, serving the people of Vancouver Island for over 20 years .

We are currently looking for a Customer Service/Sales Coordinator team-member to join our growing team in our Courtenay location.

Key Responsibilities:
Reporting to the location Supervisor, this position will be responsible for the following:

Customer Service Representative:

- Answering & dispatching incoming phone calls, and assisting with clients over the phone
- Assisting clients within the showroom with the purchase and selection of home medical equipment
- Collecting deposits and final payments from customers
- General upkeep of the showroom & administrative duties
- Adhering to Island Mediquip’s procedures to allow for a safe work setting

Administrator:

- Completing small quotes for Sales Representatives
- Obtaining quotes from suppliers based on spec forms
- Requisitioning product for Sales Representatives
- Advising therapists and clients regarding ETAs on orders
- Uploading completed delivery confirmations
- Monitoring emails that come in to the sales team; ensure timely replies
- Follow-up with clients post-delivery, ensuring a great customer experience
- Working with our sales team and Manufacturer reps,



to set up in-services with the therapists in the North Island.

Required Skills

- Strong communication skills in fluent English (both verbal and written)
- Experience in healthcare and/or medical equipment would be an asset
- Minimum of two years direct customer service experience is an asset
- Administrative background
- Working knowledge of Microsoft Office and Microsoft 365 applications
- Ability to work and thrive within a team environment
- Excellent work ethic, and a passion for helping individuals with physical disabilities

Must have a friendly, positive attitude, and have the ability to have fun while working within a fast-paced environment.

Job Types: Full-time, Permanent

Benefits:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:
- 8 hour shift

Ability to commute/relocate:
- Duncan BC - reliably commute or plan to relocate before starting work (required)

Education:
- Secondary School (required)

Experience:
- Customer service: 2 years (required)
- Administrative experience

Language
- English (required)

Work Location: In person

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40.0 per week

Benefits:

- Extended health care

Experience:

- Administrative: 1 year (preferred)

Work Location: In person

📌 CSR / Administration (Duncan)
🏢 Island Mediquip
📍 Duncan