RAINCITY PEST CONTROLJob DescriptionClient Services & Operations Coordinator

Location: Lower Mainland, British Columbia
Employment Type: Full-Time
Department: Administration & Operations
Reports To: Shane Roberts / Leadership Team
Salary: Based on Experience

About RainCity Pest Control

RainCity Pest Control is a growing pest management company serving commercial, residential, and strata customers throughout the Lower Mainland of British Columbia.

We pride ourselves on delivering professional, reliable, and environmentally responsible pest management services while building long-term relationships with our customers.

As our company continues to expand, we are seeking a motivated, organized, and customer-focused individual to join our administration and operations team.

Previous experience in the pest control industry is strongly preferred, particularly in customer service, scheduling, dispatch, or administrative operations.

This position offers an opportunity to develop professionally while taking on increasing responsibilities within a growing business.

Position Overview

The Client Services & Operations Coordinator will serve as the primary point of contact for customers contacting RainCity Pest Control.

Initially, the position will focus on customer service, answering telephone calls, responding to emails, handling customer enquiries, and supporting daily administrative operations.

As training progresses, responsibilities will expand to include appointment scheduling, technician coordination, customer account management, invoicing, and operational planning.

The long-term objective is for the successful candidate to independently manage many of the company's daily administrative, scheduling, and customer service responsibilities.

We are looking for someone who enjoys working with customers, has strong organizational skills, and is interested in becoming an important part of our operations team.

Key Responsibilities 1. Customer Service & Communication

Primary responsibility during the initial training period.

- Act as the first point of contact for incoming customer calls and emails.
- Deliver professional, friendly, and knowledgeable customer service.
- Respond to enquiries regarding pest control services, treatments, and appointments.
- Assist customers with booking services and requesting additional treatments.
- Record customer concerns, pest sightings, and service requests accurately.
- Communicate customer information and service requirements to technicians and management.
- Follow up with customers regarding service enquiries and outstanding requests.
- Maintain positive relationships with residential, commercial, and strata customers.
- Ensure customer enquiries are handled efficiently and professionally.
- Escalate technical enquiries and complex concerns to the appropriate team members.
- Develop an understanding of common pest issues, seasonal activity, and appropriate service options.

2. Administrative Support

Introduced during the initial training period and expanded as experience develops.

- Create and maintain accurate customer accounts.
- Update customer information within the company's service management software.
- Assist with preparing customer correspondence and documentation.
- Maintain organized electronic records.
- Support management with general administrative responsibilities.
- Assist with processing customer requests and account changes.
- Ensure accurate communication between customers, technicians, and management.
- Help maintain consistent administrative procedures.
- Assist with onboarding new customers and setting up recurring service agreements.

3. Scheduling & Technician Coordination

Responsibilities introduced progressively following training.

- Schedule residential, commercial, and strata pest control appointments.
- Coordinate technician availability with customer requirements.
- Assist with planning efficient technician routes.
- Manage cancellations, appointment changes, and rescheduling.
- Coordinate recurring service appointments.
- Communicate scheduling changes to customers and technicians.
- Prioritize urgent pest control requests appropriately.
- Monitor technician schedules and identify potential conflicts.
- Support management in improving route efficiency and technician productivity.
- Ensure technicians receive accurate service information before attending appointments.

4. Invoicing & Customer Account Management

Introduced as the employee develops confidence with company systems and procedures.





- Prepare and process customer invoices.
- Verify completed services before invoicing.
- Review customer accounts for billing accuracy.
- Assist with authorized pricing and account updates.
- Respond to customer billing enquiries.
- Assist with monitoring outstanding invoices.
- Follow up on outstanding payments when required.
- Maintain accurate invoicing records.
- Communicate billing discrepancies to management.
- Support improvements to invoicing procedures.

5. Operations & Business Support

Long-term responsibilities as the employee develops.

- Take ownership of routine daily customer service and administrative activities.
- Independently coordinate technician scheduling and customer appointments.
- Support management with daily operational planning.
- Identify opportunities to improve customer service and administrative processes.
- Help maintain consistency across recurring service agreements.
- Coordinate communication between customers, technicians, and management.
- Support the onboarding of new customer accounts.
- Assist with service planning during periods of increased seasonal pest activity.
- Take on additional operational responsibilities as RainCity continues growing.

Qualifications & ExperienceRequired Skills

- Excellent verbal and written communication skills.
- Strong customer service skills and a professional telephone manner.
- Excellent organizational and time-management abilities.
- Ability to multitask in a busy service-based environment.
- Strong attention to detail and accuracy.
- Experience using computers, email, and administrative software.
- Ability to learn new systems and procedures quickly.
- Strong problem-solving skills.
- Ability to prioritize customer enquiries and service requests.
- Ability to work independently and as part of a team.
- Professional, reliable, and accountable.

Preferred Experience

Previous experience working within the pest control industry is strongly preferred.

Preference will be given to candidates who demonstrate:

- Previous employment within a pest control company.
- Knowledge of common pests, including rodents, ants, cockroaches, wasps, and other structural pests.
- Understanding of pest control treatments, follow-up appointments, and recurring maintenance programs.
- Experience in pest control customer service, administration, scheduling, or dispatch.
- Familiarity with pest control service management software.
- Experience coordinating technicians and organizing service appointments.
- Experience preparing invoices and maintaining customer accounts.
- Experience communicating with commercial, residential, and strata customers.
- Understanding of seasonal pest activity and the services commonly required throughout the year.
- Ability to communicate pest control terminology and general service information clearly to customers.

Additional Consideration

Candidates with previous pest control industry experience will receive preference, as their existing knowledge will help them understand customer concerns, identify service requirements, and transition into scheduling and operational responsibilities more efficiently.

Candidates with strong administrative, customer service, or dispatch experience in a similar service-based industry will also be considered.

RainCity Pest Control will provide training on company-specific procedures, software, and operational requirements.

Training & Career Development

RainCity Pest Control recognizes that becoming proficient in customer service, scheduling, invoicing, and operations coordination takes time.

The successful candidate will receive structured training, guidance, and ongoing support.

Phase 1: Customer Service & Basic Administration

Months 1–3

The initial focus will include:

- Understanding RainCity's services and customer expectations.
- Learning company systems and procedures.
- Answering telephone calls and responding to emails.
- Recording customer enquiries and service requests.
- Learning how different pest control services are scheduled and delivered.
- Supporting existing administrative staff.
- Developing confidence when communicating with customers.

Goal:



Become confident handling routine customer enquiries with minimal supervision.

Phase 2: Scheduling & Invoicing

Months 3–6

Additional responsibilities will include:

- Booking and coordinating technician appointments.
- Learning technician routes and scheduling requirements.
- Managing appointment changes.
- Preparing invoices.
- Maintaining accurate customer accounts.
- Coordinating recurring commercial and strata services.
- Increasing independence in daily administrative activities.

Goal: Independently manage routine scheduling, invoicing, and customer service tasks.

Phase 3: Operations Coordination

Months 6–12

As the employee gains experience, responsibilities will expand to include:

- Taking ownership of routine customer service operations.
- Coordinating daily technician schedules.
- Managing invoicing responsibilities.
- Improving administrative efficiency.
- Supporting management with operational planning.
- Managing customer communications more independently.
- Reducing the need for management involvement in routine administrative activities.

Goal: Become a trusted and largely independent member of RainCity's operations team.

Training timelines are guidelines and may be adjusted based on individual performance, previous industry experience, and demonstrated competency.

Performance Expectations

Success in this position will be measured across several areas.

Customer Service

- Professional and timely responses to customer enquiries.
- Positive customer feedback.
- Accurate recording and communication of customer requests.
- Ability to resolve routine enquiries independently.

Administration

- Accuracy of customer information and records.
- Timely completion of assigned administrative tasks.
- Ability to work independently.
- Consistent adherence to company procedures.

Scheduling

- Accuracy of technician appointments.
- Effective communication with technicians and customers.
- Reduction in scheduling errors.
- Efficient coordination of recurring services and technician availability.

Invoicing

- Accurate and timely invoice processing.
- Correct customer account information.
- Effective handling of basic billing enquiries.
- Reduction in billing errors.

Professional Development

- Demonstrated improvement in knowledge and independence.
- Willingness to accept additional responsibilities.
- Ability to identify and suggest operational improvements.
- Development of a strong understanding of RainCity's services and operating procedures.

Career Growth Opportunities

RainCity Pest Control is committed to developing employees and providing opportunities for advancement.

As the company continues to grow, this position may develop into more senior administrative and operational leadership roles.

Potential career progression:

Client Services & Operations Coordinator

↓

Senior Client Services & Operations Coordinator

↓

Client Services & Operations Manager

Advancement will be based on performance, experience, leadership abilities, and the operational requirements of the company.

What RainCity Pest Control Offers

- Full-time employment with a growing local business.
- Supportive and cooperative working environment.
- Training in company systems and operational procedures.
- Opportunities to develop administrative, scheduling, and operational skills.
- Increasing responsibilities as experience and confidence develop.
- Potential for long-term career advancement.
- The opportunity to contribute directly to RainCity's continued growth and success.

Our Ideal Candidate

Our ideal candidate is friendly, dependable, highly organized, and motivated to grow professionally.

We are particularly interested in candidates who have previously worked within the pest control industry and understand the importance of providing excellent customer service while supporting efficient field operations.

The successful candidate should enjoy communicating with customers, solving problems, coordinating schedules, and working in a busy service-based environment.

We are looking for someone who is interested in more than simply answering telephone calls.

We want someone who is motivated to become an important part of RainCity Pest Control's operations team and grow alongside the company.

RainCity Pest Control
Professional Pest Management Services
Lower Mainland, British Columbia

Pay: $24.00-$25.00 per hour

Expected hours: 8.0 per week

Benefits:

- Extended health care
- Paid time off
- Work from home

Work Location: Hybrid remote in Surrey, BC V4A 5A0

📌 Client Services & Operations Coordinator (Surrey)
🏢 Rain City Pest Control
📍 Surrey