About the Company

An established Canadian company in the housewares industry is seeking a talented and motivated Retail Store Manager to lead its downtown Toronto retail location. This confidential recruitment process aims to find an experienced skilled with a passion for design and customer experience who can contribute to the company’s continued success in a dynamic, collaborative, and fast-paced environment.

Is This You?
Are you passionate about building and leading a retail sales team? Do you love design, home fashion, and creating standout in-store experiences? If so, we’d love to hear from you.

Your Mission
Manage a trendy, design-forward retail store in downtown Toronto. You’ll work with cross-functional teams at head office to ensure smooth store operations and successful product launches, while maintaining high customer service standards and achieving productivity and profitability targets.

What You’ll Do

- Manage Store Operations: Oversee daily store operations, including opening and closing procedures, associate scheduling, and bi-weekly payroll. Manage inventory, store orders, stock replenishment, and store supplies. Ensure accurate cash handling, maintain organized back-of-house areas, and keep store systems, communications, and online listings up to date.
- Drive Sales: Develop and implement sales strategies and action plans to grow revenue. Partner with Marketing on in-store events, weekly promotions, social media, and customer outreach.
- Build a Winning Team: Recruit, train, and motivate retail associates. Lead onboarding and store training programs,



ensure team compliance, and foster continuous development and a strong, engaged team culture.
- Deliver Great Customer Service: Coach associates to provide exceptional service in a friendly, professional shopping environment. Ensure the team is knowledgeable on products, promotions, and brand standards.
- Report on Metrics: Analyze and report on transactions, sales performance, merchandise trends, and productivity. Provide insights on top and bottom sellers, pricing, and customer behaviour.
- Maintain Standards: Uphold visual merchandising and operational standards, including displays, windows, signage, and cleanliness. Conduct health and safety inspections, oversee upkeep of fixtures and equipment, and maintain loss prevention practices.

What You’ll Bring

- 4 to 6 years of progressive retail, boutique, or store management experience, including managing a sales team
- Strong business acumen, time management, and organizational skills
- Proficiency in Microsoft Office, POS systems, scheduling systems, and sales analytics
- Well-developed visual merchandising skills
- Proven ability to hit sales targets through customer engagement and team development




- A passion for retail and home fashion
- Strong communication, problem-solving, and decision-making skills, with a polished, professional presentation
- Ability to lift up to 20 lbs (10 kg), and availability for evenings and weekends
- Post-secondary education in Retail Management or Business is preferred

What We Offer

- Competitive base salary
- Group benefits coverage
- RRSP matching program
- Continuous learning opportunities
- Generous employee product discount

Hiring Process

- Vacancy Status: Existing Position
- Use of Al: The company may use artificial intelligence (Al) tools to assist in screening, assessing, or selecting candidates for this role. These tools are designed to support - but not replace - human decision-making. All hiring decisions will be reviewing by our recruitment team to ensure fairness, accuracy, and compliance with employment laws.
- All candidates will be notified of the hiring decision within 45 days of their final interview.

We encourage applications from all qualified persons. Only those selected for an interview will be contacted. Accommodations are available on request for candidates with disabilities throughout the selection process.

Please apply through Indeed. No phone calls or agencies, please.

Pay: $60,000.00-$75,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care

Work Location: In person

📌 Retail Store Manager (Toronto)
🏢 Recognized
📍 Toronto