About Us

Foothills Maternity Group, Journey / Maternal Fetal Medicine, and Beam Radiology are committed to compassionate, patient-focused care in welcoming and supportive clinical environments.

Our multidisciplinary teams work collaboratively to provide an exceptional patient experience and support patients throughout their care. Through professional service, clear communication, and coordinated clinic operations, our reception and administrative teams play an important role in delivering that experience.

The Opportunity

We are seeking an organized and patient-focused Medical Office Assistant / Receptionist to join our team. This role combines patient-facing reception with clinic administration and offers the opportunity to develop experience across maternity care, maternal fetal medicine, and diagnostic imaging. The successful candidate will support a positive patient experience while contributing to efficient day-to-day clinic operations.

This position provides reception and administrative support across three clinical locations:

- Foothills Maternity Group
- Journey / Maternal Fetal Medicine
- Beam Radiology

The majority of scheduled hours will be at Foothills Maternity Group, with coverage at Journey / Maternal Fetal Medicine and Beam Radiology as operational needs require. Cross-training will be provided in each clinic’s workflows to support coverage during vacations, leaves, and other staffing needs. The ideal candidate is a dependable team member who enjoys helping patients, adapts well to different clinic workflows, and brings strong organizational skills and a compassionate, professional approach to patient service.

Key Responsibilities

Patient Service & Reception

- Welcome patients and visitors in a friendly, professional, and respectful manner.
- Answer incoming calls and respond to patient inquiries professionally and appropriately.
- Schedule, confirm, and update patient appointments.
- Notify clinical team members when patients arrive and help maintain an efficient appointment flow.
- Maintain a calm, organized, and welcoming reception area.
- Address patient questions and concerns with patience, discretion, and empathy.
- Provide administrative support across all three clinic locations as required.

Administrative & Clinical Support

- Maintain accurate, up-to-date patient information in the electronic medical record (EMR) system.




- Process incoming and outgoing referrals accurately and promptly.
- Scan, upload, file, and organize clinical and administrative documents.
- Communicate clearly with patients, physicians, other healthcare providers, and internal team members.
- Complete general administrative tasks to support day-to-day clinic operations.
- Collaborate with reception, clinical, and leadership teams across all three locations.

Billing & Payments

- Process patient payments and maintain accurate payment records.
- Assist with medical billing and reconciliation activities.
- Learn and follow clinic-specific billing processes, with training provided as needed.
- Identify and report billing discrepancies, and direct questions to the appropriate team member.

Privacy & Confidentiality

- Maintain the confidentiality of patient medical, personal, and financial information.
- Follow applicable privacy legislation and clinic policies.
- Handle sensitive information with professionalism and discretion.

Qualifications Required

- A Medical Office Assistant certificate or diploma, or a combination of relevant education and experience.
- Previous experience in a medical office, healthcare reception, or clinical administrative setting.
- Robust computer skills and experience using electronic medical record systems.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.

- Ability to manage competing priorities in a busy clinical environment.
- A calm, professional, and patient-focused approach, including in challenging situations.
- The ability to work independently and as part of a team.

- Reliable transportation and the ability to travel between clinic locations in Calgary.

Preferred Qualifications

- Previous experience in maternity care, women’s health, diagnostic imaging, or a related healthcare environment.
- Experience processing medical referrals.

- Experience with medical billing and reconciliation.




- Familiarity with clinic scheduling and patient-management systems.
- Flexibility to provide additional hours or coverage when required.

Work Schedule

- Permanent, part-time, in-person position.
- Flexibility to work full-time hours as operationally required.
- Weekday shifts on a staggered rotation, scheduled between approximately 7:30 a.m. and 4:30 p.m.

- Additional coverage may be required during vacations, leaves, or periods of increased clinic activity.

Compensation & Advantages Our compensation and benefits package includes:

- A competitive hourly wage based on qualifications and experience.
- Comprehensive health and dental benefits, subject to eligibility.
- Paid vacation and sick time.
- Opportunities for ongoing learning and professional development.
- Cross-training in clinic processes and medical billing.
- A supportive and collaborative team environment.

Why Join Our Team? This is an opportunity to join a collaborative healthcare team, contribute to a positive patient experience, and broaden your skills across three clinical settings. What you can expect:

- Meaningful work supporting a positive patient experience through compassionate, professional service.
- A collaborative team of dedicated healthcare and administrative professionals.
- Experience across maternity care, maternal fetal medicine, and diagnostic imaging environments.
- Opportunities to develop your skills through cross-training and medical billing education.
- Opportunities for career growth within an expanding healthcare organization.

Equity, Diversity & Inclusion We are committed to fostering an inclusive, respectful, and equitable workplace. We welcome applications from individuals of all backgrounds.

Accommodations are available throughout the recruitment process. If you require an accommodation, please let us know so we can make appropriate arrangements.

How to Apply

If you are passionate about maternal health and providing compassionate patient service, and would like to contribute to a collaborative healthcare team, we encourage you to apply in confidence. Please email your resume to [email protected].

We thank all applicants for their interest. Only those selected for further consideration will be contacted.

Perks

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off

Work Location: In person

📌 Medical Office Assistant (Calgary)
🏢 Foothills Maternity Group
📍 Calgary