Merchant technical support at affirm combines troubleshooting expertise with reliable service for business partners across a remote-first workforce. As a Product Support Specialist, you will resolve technical and operational issues for e-commerce retailers using various platforms. You will become a product and payments expert while working with Sales, Client Success, Operations, and Engineering.

The role supports quick solutions, account troubleshooting, scalable processes, and merchant communication. Support affirm’s merchant partners across e-commerce platforms Troubleshoot complicated technical and configuration issues Collaborate with engineers on technical and operational resolutions Two or more years in technology, e-commerce, SaaS, or similar roles Understanding of complicated technical systems and concepts Solid writing for technical explanations and relationship building Fluency in French and English Apply product knowledge, payments expertise, and technical troubleshooting to support affirm’s merchant partners with clarity and reliability. #

📌 Merchant Technical Support Specialist (Winnipeg)
🏢 Affirm
📍 Winnipeg