Opportunities and Social Development Location: HALIFAX Permanent At the Department of Opportunities and Social Development (OSD) , we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services (ESS), Income Assistance (IA), Supportive Housing and Homelessness, and the Disability Support Program (DSP). Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.

We are recruiting an Operations Lead to join our operations support team and lead a group of professionals in the Corporate Services Division. Through planning, evaluation, and implementation, this unit is accountable for supporting the delivery of both operational and transactional services. As the Operations Lead, reporting to the Manager of Operations, you will oversee, guide, support, and lead solutions with the team of Analysts and Clerks.

As the Operations Lead, you will provide leadership and operational expertise to support effective, productive, and responsive service delivery. Consult and collaborate with clients and stakeholders to assess current services, identify business needs, recommend practical solutions, and support successful implementation. Identify, recommend, develop, and implement improvements to business processes, systems, procedures, and operational practices.

Develop, implement, and monitor service standards, performance measures, practices, and evaluation mechanisms that support accountability and continuous improvement. Effectively manage human and financial resources by establishing clear expectations, monitoring performance, supporting employee development, and promoting accountability. This may be the right opportunity for you if you have a related university degree and several years of progressively responsible experience, including demonstrated experience in a formal supervisory or management role with direct responsibility for supervising employees.

Experience and/or education in Information Technology, business process improvement, or Project Management would be considered an asset. As the successful Operations Lead, you will have:



A strong technical background with demonstrated experience using a variety of computer applications, systems, and technologies, including experience related to system administration or operational system support. Demonstrated supervisory experience with direct responsibility for staff, including assigning and monitoring work, establishing priorities, providing direction and coaching, addressing performance and workplace issues, and supporting employee development.

Experience managing competing priorities, deadlines, and high-volume transactional services or application-processing environments.

Experience identifying operational issues, analyzing business needs, and developing and implementing practical solutions.

Experience leading or supporting process improvement, system enhancements, operational changes, or service-delivery initiatives. Strong computer skills and proficiency with Microsoft 365 applications, including Word, Outlook, Excel, Teams, and SharePoint. Strong organizational, planning, and time-management skills, with the ability to manage multiple priorities and changing operational demands.

Robust people-leadership and supervisory skills, with the ability to provide clear direction, establish expectations, coach employees, address issues, and support individual and team development. Effective relationship-building and team collaboration skills. The ability to foster a workplace culture that encourages innovation, continuous improvement, employee engagement, and the development of new ideas.

Sound judgement, initiative, and demonstrated ability to identify, assess, and manage operational risks. A demonstrated commitment to diversity, equity, inclusion, and accessibility, including incorporating these principles into leadership practices, service delivery, policies, standards, programs, and initiatives. Strong conflict-resolution and issue-management skills.

Excellent verbal and written communication skills, including the ability to communicate complex operational or technical information clearly to different audiences. The ability to make timely,



well-informed decisions and provide clear direction in support of operational priorities. We will assess the qualifications and competencies outlined above using one or more of the following assessment methods: written examinations, standardized testing, oral presentations, interviews, and reference checks.

We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. A completed related master’s degree and several years of experience Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan , Health, Dental, Life Insurance, General illness, Short- and Long-Term Disability, Vacation and Employee and Family Assistance Programs. This role is based in a comfortable office environment.

You willbe required to travel, as such a valid drivers license is required. This role does entail a high volume of work andnecessitates extremely flexible hours and frequent attention outside regular business hours.

Career

Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians, Persons of African Descent, Racialized Persons, Persons with Disabilities, 2SLGBTQIA+ Persons and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

📌 Operations Leader (Lab Supervisor) (Halifax Regional Municipality)
🏢 Nova Scotia
📍 Halifax Regional Municipality