Overview

Zion Trucking is seeking a highly motivated Operations Manager responsible for overseeing daily business operations to ensure safety, efficiency, productivity, and profitability. This role involves managing employees across departments, equipment and resources, coordinating workflows and routes, monitoring operational performance, controlling costs, and implementing strategies to achieve organizational goals.

The successful candidate will provide leadership, improve operational processes, maintain compliance with company policies and applicable regulations, and implement continuous improvement initiatives to increase productivity, control costs, and support company growth.

We offer a competitive base salary along with bonuses and great company benefits!

Responsibilities

- Oversee and coordinate daily operational activities to ensure smooth and efficient business operations.
- Develop, implement, and maintain operational policies, procedures, and standards.
- Monitor workflows, identify operational challenges, and implement effective solutions.
- Promote accountability, teamwork, communication, and a culture of safety and continuous improvement.
- Address employee concerns, performance issues, and workplace conflicts in accordance with company policies.
- Ensure compliance with applicable transportation legislation, hours-of-service requirements, vehicle inspection standards, and workplace safety regulations.
- Monitor safety performance, investigate incidents and near misses, and implement corrective actions.
- Identify operational risks and establish procedures to prevent accidents, cargo damage, delays, and service disruptions.
- Ensure customer service commitments and delivery expectations are consistently met.
- Coordinate with management and other departments to align operational priorities.
- Communicate goals,



expectations, and performance standards to employees.
- Resolve operational issues and escalate significant concerns when necessary.
- Build and maintain strong relationships with customers, suppliers, and business partners.

Qualificatons and Experience

- Minimum 3-5 years of experience in management, transportation, logistics, fleet operations, teams leadership or a related operational environment.
- Demonstrated ability to supervise employees and manage multiple priorities.
- Strong organizational, analytical, and problem-solving skills.
- Knowledge of budgeting, cost control, and performance management.
- Excellent verbal and written communication skills.
- Experience with transportation management systems (TMS), fleet management software, dispatch systems, and Microsoft Office or equivalent business tools.
- Experience in dispatch, route planning, fleet management, freight coordination, and transportation cost control.
- Knowledge of applicable transportation safety legislation, regulatory compliance, and operational best practices.
- Knowledge of workplace health and safety requirements and applicable regulations.
- Ability to work independently and make sound operational decisions.
- Class 1 license is considered an asset

Skills and Competencies

- Strong leadership, communication, and people management skills.
- Excellent planning, organization, and problem-solving abilities.




- Ability to prioritize competing demands in a fast-paced operating environment.
- Sound judgment and decision-making under pressure.
- Strong customer service and relationship management capabilities.
- Commitment to workplace safety, regulatory compliance, and continuous improvement.
- Ability to lead change, manage conflict, and drive accountability across teams.

Working Conditions

- Primarily based in an office or transportation operations workplace, with regular interaction with drivers, dispatch, fleet personnel, customers, and vendors.
- May require time on the terminal floor, in the warehouse, or at vehicle and equipment locations.
- May require occasional early morning, evening, weekend, or after-hours availability to address operational issues.
- Occasional travel between terminals, customer sites, or operating locations may be required.

Measures of Success The successful candidate will be evaluated on the ability to:

- Deliver reliable, safe, and cost-effective transportation services.
- Improve on-time delivery and overall customer satisfaction.
- Maintain fleet availability and reduce avoidable downtime.
- Control operating expenses and meet budget targets.
- Maintain regulatory compliance and improve safety performance.
- Develop a capable, accountable, and engaged operations team.
- Implement measurable improvements in productivity, service quality, and profitability.

We thank all qualified applicants for applying and may consider applicants with a combination of related experienced along with strong team and leadership qualities. Pay: $80,000.00-$90,000.00 per year

Benefits

- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Operations Manager (Cranbrook)
🏢 Zion Trucking
📍 Cranbrook