About Us:

The Administrative Alliance are a team of recruitment experts with over 60 years of combined experience. We are skilled at matching administrative professionals with their career goals. Please visit our website: https://www.masongroup.ca/administrativealliance/

Overview

Reporting to the Product Manager, the Product & Technical Support Specialist plays a key role in delivering an exceptional customer experience by providing technical support, troubleshooting hardware and software issues, performing device repairs, and coordinating warranty claims.

Duties

- Provide technical support and troubleshooting via phone, email, virtual meetings and remote access tools
- Conducting follow up calls and email to assist customers with set up, onboarding, and training
- Prepare repair estimates, coordinate warranty claims & repair authorizations
- Maintain accurate repair records, inventory lists and service histories
- Managing inventory and loaner equipment
- Configure, test, and run device diagnostics




- Coordinate with cross functional departments to resolve product and order related issues
- Assist with special projects and ad-hoc duties

Qualifications

- 2–5+ years of technical or IT support experience
- Strong knowledge of iPads, Apple ID management, Windows, and MacOS
- Customer-focused, solutions-oriented approach
- Excellent communication skills both written and verbal
- Effective time management skills with the ability to prioritize tasks efficiently while maintaining attention to detail

This is an excellent opportunity for a technically minded qualified who enjoys problem-solving, working with emerging technologies, and making a meaningful impact

Pay: $60,000.00-$65,000.00 per year

Benefits:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Ability to commute/relocate:

- Toronto, ON M1S 3T2: reliably commute or plan to relocate before starting work (preferred)

Experience:

- technical support: 2 years (preferred)

Work Location: In person

📌 Technical Support Specialist (Toronto)
🏢 The Administrative Alliance
📍 Toronto