McManes Automotive Group is seeking an experienced, dependable, and passionate BDC Specialist to join our team at our Northeast dealership.

The BDC Specialist is responsible for answering in-bound leads from customers via email, phone, and chat. They will initiate calls to schedule and confirm appointments in. In addition, their duties include regular communication and follow-ups to existing customers, as well as the management of specific communication campaigns.

This exciting opportunity is ideal for an energetic, self-motivated, and customer-focused professional who is ready to take their career to the next level. If you thrive in a quick-paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

As the next step in our hiring process, select candidates will be required to complete a brief video submission.

Benefits:

- Opportunity for advancement – we develop our people and promote from within!
- Lucrative pay plan
- Comprehensive Health Benefits Plan
- Health Spending Account
- RRSP Matching Program
- Forward thinking work environment
- Employee discounts for you and your family
- A part of the McManes Automotive Group

Responsibilities:

- Respond promptly to customer inquiries received through phone, email, chat, and online lead sources.
- Engage with prospective and existing customers to provide information on vehicles, products, services, and current promotions.
- Schedule, confirm, and coordinate sales and service appointments to support dealership objectives.
- Build strong customer relationships through professional, timely, and personalized communication.
- Accurately document all customer interactions, updates, and follow-up activities within the CRM system.
- Consistently follow up on leads and opportunities to maximize customer engagement and sales conversion.
- Deliver an exceptional customer experience while maintaining high levels of customer satisfaction and retention.




- Assist with vehicle deliveries by ensuring customers are familiar with their recent vehicle's features, functions, and benefits.
- Conduct post-sale and post-service follow-up communications to ensure customer satisfaction, encourage survey participation, and identify future sales and service opportunities.
- Participate in team meetings, training sessions, and ongoing professional development initiatives.
- Perform other duties as assigned to support the dealership's operations and customer experience goals.

Qualifications:

- High school diploma or equivalent.
- Proven sales experience with a strong ability to build rapport, identify customer needs, and generate results.
- Excellent verbal and written communication skills in English.
- Professional, confident, and engaging telephone presence.
- Strong customer service and interpersonal skills with the ability to establish trust and rapport.
- Positive, self-motivated, and results-driven with a strong work ethic.
- Ability to manage a high volume of customer interactions while maintaining accuracy and attention to detail.
- Experience with lead management, customer follow-up, and outbound prospecting.
- Strong organizational and time-management skills.
- Proficiency with CRM systems and Microsoft Office applications, including Outlook, Excel, and Word.
- Ability to communicate professionally across multiple channels, including phone, email, chat, and text messaging.
- Automotive industry knowledge or dealership experience is considered an asset.

Compensation:

- Monthly salary of $3,500 + Commission

We value your privacy and are committed to maintaining the confidentiality of your application.

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.

Thank you for considering a career with McManes Automotive Group!

Pay: $3,500.00 per month

Work Location: In person

📌 BDC Specialist (Calgary)
🏢 McManes Automotive Group
📍 Calgary