Guest Experience Manager

Taps Public House | Mississauga, ON
Full-time | $55,000–$65,000 CAD annually, based on experience

Taps Public House is looking for a personable, hands-on Guest Experience Manager who knows how to make people feel welcome and lead a team through a busy service.

Your first priority is the guest experience—from the initial greeting to the final goodbye. You’ll be a visible presence on the floor, building relationships with guests, supporting staff, and ensuring every shift delivers warm, attentive, and consistent hospitality.

This role is ideal for a restaurant leader who enjoys connecting with people, notices the details, and takes ownership of making every visit memorable.

What You’ll Do

- Lead from the floor: Stay present and engaged throughout service, proactively identifying guest needs and supporting the team.
- Build guest relationships: Conduct meaningful table visits, recognize returning guests, and create thoughtful, personal interactions.
- Resolve concerns: Handle guest feedback promptly and professionally, following through to ensure concerns are addressed.
- Coach the team: Guide hosts, servers, bartenders, and support staff on service standards, communication, and attention to detail.
- Manage service flow: Oversee reservations, seating, waitlists, and pacing in coordination with the host team and kitchen.
- Maintain standards: Monitor dining room presentation, cleanliness,



atmosphere, and service execution.
- Strengthen communication: Lead pre-shift discussions and communicate guest preferences, special occasions, and service priorities.
- Support restaurant leadership: Work closely with the management team on training and operational improvements, keeping guest-facing responsibilities the priority during service.

What You Bring

- Previous restaurant leadership experience; two or more years in a supervisory or management role is preferred.
- A warm, confident communication style and a natural ability to connect with guests.
- Strong judgment when handling complaints, competing priorities, and busy services.
- A supportive leadership approach with the ability to coach staff and hold the team accountable.
- Strong organization, attention to detail, and follow-through.
- Valid Smart Serve certification.
- Availability to work evenings, weekends, and holidays.

Join Our Team

If you take pride in great hospitality and want to help shape the guest experience at Taps Public House, we’d love to hear from you.

Apply with your résumé and a brief introduction explaining your approach to guest service and team leadership.

Pay: $55,000.00-$65,000.00 per year

Benefits:

- Company events
- Dental care
- In office parking
- Paid time off
- Store discount

Work Location: In person

📌 Guest Experience Manager (Mississauga)
🏢 Taps Public House
📍 Mississauga