Use Amadeus GDS expertise as a remote Air Agent with Serefin Experiences, handling airline tickets, booking changes, and customer communications.

This full-time Air Agent serves as a GDS specialist for customers and business partners. You will present itineraries, process amendments and cancellations, manage queues, and provide service through voice, email, and web chat. The position supports travel requirements while meeting service targets.

Key Responsibilities:

- Monitor GDS queues and manage booking workflows
- Issue, exchange, and refund airline tickets
- Handle booking changes and resolve failed bookings
- Explain travel documents, restrictions, and destination guidance
- Provide tours and hotel information to internal clients

Requirements:

- Minimum three years working in the travel industry
- Extensive ticketing knowledge and Amadeus GDS expertise
- Required TICO or Quebec OPC certification
- Proficiency with Microsoft Office, Word, Excel, and Outlook
- Robust written, verbal, organizational, and multitasking skills

Bring airline ticketing, Amadeus GDS, and customer service expertise to Serefin Experiences as a remote Air Agent.

📌 Remote Air Ticketing Specialist (Ottawa)
🏢 Serefin
📍 Ottawa