Who Can Apply? : Internal (DCC Employees) and External (General Public)

- Salary Range: $68,014 - $88,417

- Employment status: Continuing

- Term Length:

- Security Level: Reliability

- Language Requirement: Bilingual Preferred

- Closing Date: 27/03/2026

- Country: Canada

Hybrid work

KEY AND PERIODIC ACTIVITIES The duties and responsibilities listed below are representative but not all-inclusive : Primary

- Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk
- Support the Systems Specialist with respect to firewalls, servers and network issues
- Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
- Ensure quality standards are met, in line with corporate expectations

Other

- Perform research to remain aware of technological changes and recommend areas for improvement
- Work on projects resulting from research or work on assigned projects
- Analyze, investigate and develop software baselines and images for laptops and desktops using Microsoft Intune
- Create ad hoc reports
- Manage risk
- Other duties as assigned

SKILLS General and Specific Knowledge

- Best practices, methods, trends and legislation in IT
- Network administration and Microsoft programs
- Project and risk management principles

Formal Education and/or Certification(s) and Experience

- Minimum :college diploma in computer science and/or Microsoft Certified Network Engineer certification with two years’ relevant experience, or the equivalent

Abilities

- Use computer programs to develop documents and access databases
- Write end-user instructions

DEVELOPMENT AND LEADERSHIP

- Provide functional advice and guidance to employees

WORKING CONDITIONS

- Typical office setting with occasional travel





Check out your benefits Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.

Your package includes : Health and Wellness

- 100% employer-paid annual sick leave, and health and dental premiums
- $400 wellness allowance to help cover expenses such as a gym membership
- $2,500 for mental health services on top of regular $2,500 paramedical coverage
- Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family

- Life, accidental-death, and short-term disability insurance
- Enhanced inConfidence employee and family assistance program
- Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
- Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement

- Public-service pension
- Comprehensive vacation and other paid-leave plans, along with deluxe travel benefit plans

To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.

- DCC is responsible for the Personnel Security Clearance process_. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.
- criminal record checks
- reference checks
- previous employment
- open source checks
- credit/financial status

Be part of a diverse and inclusive workplace!

📌 Technical Support Specialist, Helpdesk (Bedford)
🏢 Defence Construction Canada
📍 Bedford