Job Summary

We are looking for a service-oriented IT/Telecom Project Coordinator to support remote client users and environments while striving to achieve and surpass our service level commitments. Daily responsibilities will include coordinating a variety of project tasks within the IT/telecom space, including new circuits, cross connects, traditional phone services, advanced cloud voice projects, network location moves, SD-WAN deployments, modifications and cancellations. Work will be conducted from our Prince Edward Island Service Desk (downtown Charlottetown/Summerside office locations available). Project Coordinators must be both proactive and responsive, excelling at internal and customer-facing communications. Career growth allows for advanced project management skill development while mentoring alongside senior team members.

Responsibilities

- Provide project coordination for client IT/Telecom projects:

Manage end-to-end delivery of services, ensuring time-sensitive deadlines are met Communicate task/workflow statuses to management, partners and customers, setting accurate expectations

- Collaborate with vendors to coordinate deliverables, schedule tests, manage troubleshooting and validate billing details
- Maintain accurate records in internal database systems related to services, systems and vendors/suppliers
- Contribute to vendor/supplier service reviews and act as a level 1 escalation contact for delayed or missed deliverables
- Resolving customer issues escalated for management attention and communicating resolutions directly to customers/partners
- Create and maintain project work schedules, tracking customer/partner requirements and translating requests into deliverables




- Oversee day-to-day project tasks from the close of the sale through hand-off to Customer Support
- Demonstrate proficiency in service delivery by managing multiple concurrent projects
- Coordinate cross-functional interactions to support project implementations
- Prioritize requirements, manage resources effectively and maintain a customer/partner focused approach
- Develop a comprehensive understanding of IT/Telecom products and service offerings
- Working closely with senior team members to ensure best practices and proactive planning for client environments, balanced with timely responsiveness to mission-critical emergencies.
- Maintain client project documentation and enter daily time records
- Monday-Friday; 8hrs+break; standard work shift: 8:45AM-5:15PM
- occasional after-hours work as required

Requirements :

- Good communication, organizational and time-management skills
- Strong client service skills, confidence and good judgement
- Strong troubleshooting and multi-tasking skills in a quick-paced team environment
- Working knowledge of spreadsheets, ticket systems (CRM) and project management tools
- Strong proficiency in English - both spoken and written
- High School Diploma and at least one of the following:

Degree or Diploma in Information Technology, Computer Science,



Business Administration or equivalent PMP certification IT/Telecom project management experience in a qualified environment

Company Profile

Founded in 2006, with headquarters in Toronto, Starport is a leading Managed IT Service Provider (MSP) in Canada. Our growing team of more than 50 professionals provides end user support, network/server administration, cloud hosting and cyber security services to more than 125 small and medium-sized businesses in major Canadian cities and across North America.

SDP200 - IT/Telecom Project Coordinator

Job Type : Full-time, Permanent

Job Location : 135 Kent Street, Charlottetown or 250 Water Street, Summerside, Prince Edward Island

Recommended Experience :2+ years of professional customer service and/or project management in IT/Telecom industry

Compensation : hourly wage from $18.50/hr to $21.50/hr + health benefits plan

Application

- Our current requirement is for one (1) IT/Telecom Project Coordinator with orientation training program in April, 2026.
- Only regional applicants will be considered for this position.

Job Types : Full-time, Permanent

Pay: $18.50-$21.50 per hour

Expected hours: 40 per week

Benefits :

- Dental care
- Extended health care
- Life insurance
- Vision care

Application question(s):

- How many years of customer service and/or project management experience have you had in a professional IT/Telecom environment?
- This is an in-office position. Are you located within commuting distance of Charlottetown or Summerside, Prince Edward Island? (yes/no)
- This is a full-time position. Most work is scheduled weekdays from 8:45AM-5:15PM AST. Are you prepared to work within these hours of operation? (yes/no)

Work Location: In person

📌 It/telecom Project Coordinator (Charlottetown)
🏢 Starport Managed Services
📍 Charlottetown