Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth!

If you want to make a difference and energize your career, Wurth Canada has a great opportunity for you. We are looking for a Bilingual Inside Sales Supervisor with strong prior experience in people-leadership, sales acumen, and the ability to execute in a fast-paced, metricsdriven environment.

Our employees enjoy :

- A culture of empowerment and trust that puts a focus on career development and coaching from a supportive management team.
- A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
- Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan
- 3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.
- A solid onboarding plan with a 6-month mentoring program for new employees
- A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
- An open-door environment that promotes close collaboration within all levels of the organization
- Continued professional development within a privately owned global company that offers both stability and growth opportunities.
- Work From Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea, and a outdoor patio in the summer.

Reporting to the Director of Customer Experience & Sales Support,



the Bilingual Inside Sales Supervisor responsibilities will include :

- Lead and develop a high performing Inside Sales team responsible for outbound B2B calling, customer development, retention, and vacancy coverage.

- Effectively supervise and motivate a team of up to 8 or 9 Inside Sales Representatives (SC1 Team Selling).

- Drive high performance through consistent coaching, development, KPI management, and performance planning.

- Oversee all day to day team activities including hiring, onboarding, coaching, training, and monitoring call activity and sales execution.

- Lead weekly 1:1s focused on development, customer pipeline opportunities, retention strategies, and sales execution.

- Ensure representatives consistently meet expectations of: 30+ outbound B2B calls per day, revenue targets, customer development metrics, accurate CRM documentation.

- Mentor team members on how to identify, understand, and anticipate customer needs to improve close rates, upselling, and cross-selling.

- Drive performance in key areas including: B2B outbound sales activity, customer development (3-month no order, 9/10/11-month saved customers), vacancy sales coverage for SC2 territories.

- Provide coaching on preparing quotes, customizing product recommendations, and strengthening customer conversations that lead to revenue growth.

- Act as the first point of contact for escalated customer issues and ensure quick, effective resolution.





- Support call intake when required and model high-quality customer interactions.

- Ensure a strong, consistent customer experience across the team through clear guidance, process adherence, and feedback loops.

- Identify gaps, trends, and training needs; collaborate with leadership to implement process improvements and best practices.

- Partner with CX, BO, Sales and other departments to support smooth operations, vacancy turnover, and customer service consistency.

- Evaluate team metrics and reporting regularly to ensure KPIs and Service Levels are achieved.

- Lead the onboarding of new hires, ensuring they are fully integrated, supported, and performing within expected timelines.

- Guide new employees through systems, call expectations, scripts, product knowledge, and customer development functions.

- Full proficiency in English; French is a strong asset. :

- Post-secondary education and/or relevant experience.

- 3-5 years of Inside Sales supervisory experience, including hiring, coaching, training, and performance management.

- Strong people leadership skills with a proven ability to motivate and developteams.

- Demonstrated experience in outbound sales environments (preferably B2B).

- Exceptional communication, presentation, and coaching abilities.

- Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.Advanced proficiency in MS Office; CRM experience is considered an asset.

- Customer focused mindset with the ability to analyze data and identify opportunities.

- Enthusiastic team player who collaborates well across departments and aligns with corporate values

Our parent company, the Würth Group is a family-owned globally operating sales organi

📌 Bilingual Inside Sales Supervisor - Remote (Ottawa)
🏢 Wurth Canada
📍 Ottawa