Answer customer inquiries and resolve issues in a timely and skilled manner

- Upsell products and services to customers when appropriate
- Maintain accurate and detailed customer records through data entry
- Assist with order processing, shipping, tracking, and fulfillment
- Collaborate with other team members to ensure customer satisfaction
- Spreadsheet skills and management
- Must have experience with Adobe Illustrator and Photoshop.
- Stay up-to-date on product knowledge to effectively address customer questions and concerns
- Create proofs using Adobe Illustrator and Wasatch prepress.
- Install update and troubleshoot software

Requirements :

- Excellent phone etiquette, communication and grammar skills in English.
- Ability to communicate effectively in French is a plus
- Previous experience in a customer service role is preferred
- Strong problem-solving skills and the ability to handle difficult customers with patience and empathy
- Proficient in data entry,



spreadseets and navigating computer systems
- Graphics experience with Adobe Illustrator and Photoshop

We offer competitive pay, a supportive work environment, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.

Please note that this is not a remote position. The Customer Service Representative will be required to work on-site at our location in Concord Ontario. Only Canadian citizens and permanent residents please.

Job Types : Full-time, Part-time

Pay: $34,515.05-$63,366.57 per year

Benefits :

- Casual dress
- Company events
- On-site parking

Education :

- AEC / DEP or Skilled Trade Certificate (preferred)

Experience :

- Customer Service: 2 years (preferred)
- Computer graphics: 3 years (required)

Work Location: In person

📌 Graphics/csr (Concord)
🏢 PDC
📍 Concord