Job Summary We are seeking a motivated and enthusiastic Customer Service/Sales Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while also driving sales through effective communication and upselling techniques. Your ability to analyze customer needs and provide tailored solutions will be key to ensuring customer satisfaction and loyalty.

Duties

- Conduct data entry tasks accurately to maintain up-to-date customer records.
- Utilize effective phone etiquette to create a positive customer experience.
- Identify opportunities for upselling products or services based on customer needs.
- Analyze customer feedback and interactions to improve service delivery.
- Collaborate with team members to achieve sales targets and enhance overall performance.

Skills

- Solid communication skills,



both verbal and written, in English; or other languages is a plus.
- Excellent phone etiquette with a friendly and professional demeanor.
- Ability to perform data entry tasks efficiently and accurately.
- Experience in sales or upselling techniques is highly desirable.
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- Multilingual or bilingual capabilities are an advantage, enhancing our ability to serve a wider audience.

Join us in delivering outstanding service while contributing to our sales success!

Pay: $56,000.00-$78,000.00 per year

Benefits :

- Company events
- Employee assistance program
- On-site parking

Work Location: In person

📌 Customer Service and Sales Representative (Calgary)
🏢 Ascenda Management Group
📍 Calgary