Job Summary

Responsibilities

- Manage and maintain client records using databases and records management systems
- Conduct assessments to determine client needs and develop individualized service plans
- Coordinate with internal teams and external agencies to facilitate resource allocation and service delivery
- Prepare reports, presentations, and documentation utilizing Microsoft Office Suite including Word, PowerPoint, Excel, Access, and SharePoint
- Communicate effectively with clients, stakeholders, and team members through written correspondence and verbal communication
- Monitor case progress and update records regularly to ensure accuracy and compliance
- Provide exceptional customer service by addressing client inquiries promptly and professionally
- Assist in organizing meetings, preparing agendas, and delivering presentations as needed
- Maintain confidentiality of sensitive information in accordance with organizational policies
- Support administrative tasks such as filing, procurement, scheduling,



and time management to ensure smooth operations

Experience

- Proven experience in administrative roles or case management is preferred
- Familiarity with databases and records management systems
- Excellent communication skills in English
- Demonstrated organizational skills with the ability to manage multiple priorities effectively
- Experience in customer service or client-facing roles is advantageous
- Knowledge of project management principles and tools such as Microsoft Project is a plus
- Ability to analyze data critically and present findings clearly
- Previous experience with negotiation, filing procedures, procurement processes, and administrative record keeping is beneficial

Job Types : Full-time, Part-time, Internship / Co-op

Pay: $17.85-$26.00 per hour

Benefits :

- Company events
- In office parking
- Paid time off

Work Location: In person

📌 Immigration Caseworker (Surrey)
🏢 AeroPath Immigration
📍 Surrey