Dispatch Manager / Operations Coordinator

Location : Calgary, AB Company : All Canadian Janitorial Ltd. (ACJ) Position Type : Full Time (Mon-Fri, 8:00am -5:00pm)

About the Role

All Canadian Janitorial Ltd. (ACJ) is seeking an experienced, organized, and detail oriented Dispatch Manager / Operations Coordinator to oversee daily scheduling, dispatching, and operational coordination for our property services division. This role supports a wide range of services including janitorial, maintenance, handyman services, restoration, emergency response, service calls, carpet cleaning, floor care, pressure washing, and specialty projects.

Key Responsibilities Scheduling & Dispatching

- Coordinate and dispatch technicians, cleaners, maintenance staff, subcontractors, and project crews.
- Optimize daily schedules, routes, and staffing assignments (+/- 10 field staff)
- Monitor work progress and adjust schedules as required due to emergencies, weather, delays, or changing customer needs.
- Coordinate after-hours, weekend, and emergency service calls.
- Ensure field teams have all required information, access details, equipment, materials, and documentation before arriving on site.

Customer Service & Communication

- Serve as the primary point of contact for customers regarding scheduling, service updates, and work requests.
- Respond promptly to service inquiries and coordinate estimates, site visits, and follow-up appointments.
- Maintain professional communication with property managers, condominium boards, commercial clients, residential customers, and subcontractors.
- Address customer concerns and coordinate resolution with operations management.

Operations Coordination

- Support daily operations across janitorial, maintenance, restoration, handyman,



carpet cleaning, floor care, and specialty service divisions.
- Track service requests from intake through completion.
- Ensure work orders are complete, accurate, and properly documented.
- Coordinate equipment, vehicles, inventory, supplies, and subcontractor requirements.
- Assist with project planning and resource allocation.

Administrative Duties

- Maintain scheduling and operational records using company software platforms.
- Prepare work orders, service reports, quotations, and customer correspondence.
- Review field reports, photos, timesheets, and job completion documentation.
- Assist with payroll verification and job costing.
- Generate operational reports and performance metrics.

Team Support & Leadership

- Supervise dispatching and scheduling activities.
- Provide guidance and support to field staff and subcontractors.
- Monitor productivity, attendance, and service quality.
- Assist with onboarding and training of current team members.
- Promote a positive, safety-focused, and customer-oriented work environment.

Qualifications Required

- Minimum 3 years of experience in dispatching, scheduling, operations coordination, property services, facilities management, restoration, maintenance, janitorial services, or a related industry.
- Strong organizational and time management skills.
- Excellent customer service and communication abilities.




- Ability to manage multiple projects and priorities simultaneously.
- Strong problem-solving and decision-making skills.
- Proficiency with Microsoft Office, Google Workspace, and scheduling software.
- Ability to work under pressure in a fast-paced environment.

Preferred

- Experience with Connecteam, CompanyCam, Google Workspace, Worksheet, ClickUP, or similar field service management software.
- Experience coordinating emergency response or restoration services.
- Knowledge of commercial cleaning, maintenance, restoration, flooring, pressure washing, or building operations.
- Previous supervisory or management experience.

Key Competencies

- Scheduling and Dispatch Management
- Customer Service Excellence
- Operations Coordination
- Resource Planning
- Team Leadership
- Conflict Resolution
- Attention to Detail
- Problem Solving
- Time Management
- Multitasking
- Process Improvement

Compensation & Benefits

- Competitive salary based on experience.
- Performance-based incentives.
- Professional development opportunities.
- Company-supported training and certifications.
- Opportunities for advancement within a growing organization.

Why Join ACJ?

At ACJ, we pride ourselves on delivering reliable, high-quality property services while building long-term relationships with our clients and team members. This role offers an opportunity to be a key part of our operations team and help drive service excellence across a diverse portfolio of commercial, residential, and restoration projects.

Pay: $45,539.61-$75,924.72 per year

Benefits :

- Casual dress
- Dental care
- On-site parking

Work Location: In person

📌 Dispatch Manager (Calgary)
🏢 All Canadian Janitorial
📍 Calgary