Requisition ID : 400723

Position Number : Multiple Positions

Posting End Date : April 20, 2026

City :Winnipeg

Employer : Shared Health

Site :Shared Health - Newport / WFH

Department / Unit :Business Services**

Job Stream :Non-Clinical**

Union :Non Union

Anticipated Start Date - End Date :05/15/2026 - 03/27/2027**

Reason for Term :ECR Project

FTE :1.0**

Anticipated Shift :Days, Evenings, Nights, Weekends

Work Arrangement : Hybrid

Daily Hours Worked :7.75

Annual Base Hours :2015

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview : Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services.

We have an opportunity for a service desk agent. Reporting to a supervisor, the service desk agent will:

- Provide high-quality customer service delivering ‘first line’ technical support to end-users focusing on rapid service restoration and client satisfaction.
- Perform initial ‘tier 1’assessments and resolve, or assign incidents/service requests to the appropriate support group invoking escalation procedures according to applicable service level agreements.
- Coordinate service restoration and customer service requests, inform clients on the status and progress, and close incidents after validating resolution with the client.
- Record and track all incidents, and ensure all asset and configuration management databases are updated with current data.

Experience :





- 2 years of experience providing telephone customer service using formalized call tracking/work order management software tools (such as Remedy) and ‘first line’ technical support of computer hardware systems, and Microsoft productivity tools (such as Microsoft Office and Active Directory).
- 1 year of experience working with active directory user and security groups.

Education (Degree/Diploma/Certificate) :

- Post-secondary diploma in in an information technology related program from an accredited educational institution; an equivalent combination of relevant education and experience may be considered.
- Successful completion of a recognized customer service training course is preferred.

Certification/Licensure/Registration :

- ITIL V3 Foundations certification is preferred.
- Additional vendor and industry certifications in specific technologies are assets.

Qualifications and Skills :

- Demonstrated shared leadership capabilities appropriate to front-line influence on people to work together to achieve a common constructive purpose. Shared Health has adopted the LEADS in a Caring Environment framework.

Physical Requirements :

- Must be available to work flexible schedule to accommodate service requirements and support our 24/7/365 client needs across the province across a variety of shifts, able to work safely in a typical computerized office environment, work in a typical open-office environment, and able lift and move items of up to approximately 25 pounds.

This term position may end earlier as outlined in your employee handbook.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

📌 Service Desk Agent (Winnipeg)
🏢 Shared Health
📍 Winnipeg