Position based at WeWork in Avenue des Canadiens-de-Montréal, Montreal

ABOUT DAYUSE : Dayuse is the global leader in daytime hotel bookings. We open up a new world of possibilities for our customers, allowing them to enjoy luxury hotel amenities for a few hours, whether for a quiet workspace, a relaxing break, or a unique experience. By transforming hotels into daytime living spaces, we've generated nearly one billion euros in business volume for our 9,000 partners across 29 countries.

IMPORTANT INFORMATION : This is not a standard customer support role.

We are looking for someone who has already navigated demanding customer-facing situations — whether in hospitality, travel, luxury retail, or a similar high-standards environment — and who genuinely thrives under pressure with a calm, solution-oriented mindset.

This role is a strong fit if you :

- Have prior experience in guest relations, front desk, or customer care (1+ year preferred)
- Are fully bilingual in English and French , with strong written and verbal communication
- Are comfortable with shift schedules, including evenings and weekends
- Are based in or willing to relocate to Montréal
- Are familiar with North American service culture and its expectations

YOUR FUTURE TEAM : You will join our international Customer Care team based in Montreal. We are the central point of contact between Dayuse and its American-based users. Our core mission is to ensure every interaction is seamless, efficient, and positive, upholding the high standard of service our brand is known for.

YOUR IMPACT : As a Customer Care Specialist, you are the voice of Dayuse. Your primary responsibility is to deliver an exceptional and reliable support experience for our customers (B2C). In a fast-growing global market, your role is critical to maintaining customer loyalty, directly contributing to our continued success.

YOUR DAY-TO-DAY MISSIONS :

- Resolve issues effectively , handling customer feedback, complaints, and complex situations with diplomacy and precision using our CRM tools.




- Uphold our service standards by ensuring a 100% response rate, guaranteeing a best-in-class customer experience with every interaction.
- Collaborate with Account Managers and other departments to drive continuous improvement initiatives.

WHAT SUCCESS LOOKS LIKE :

- In your 1st month : You will master our internal tools and processes, confidently handling your first customer inquiries independently.
- Within 3 months : You will be fully autonomous in managing all types of requests, consistently meeting our customer satisfaction targets and proactively suggesting process improvements.

YOUR PROFILE : We are looking for a service-oriented individual with a passion for problem-solving.

- You are perfectly bilingual in English and French (written and spoken).
- Previous experience in hospitality (front desk, guest relations) or a similar customer-care role is a strong asset.
- You are an excellent communicator with a natural sense of diplomacy and empathy.
- You are familiar with the North American business culture and its service expectations.
- You are dynamic, responsive, and can effectively prioritize tasks in a fast-paced environment.
- You are proficient with digital tools
- You align with our core values: Plurality, Ambition, Merit, Humility, and Service Excellence.

WHAT WE OFFER :

- Contract : Full-time, permanent position.
- Flexibility : Hybrid work model (up to 2 days/week remote).
- Compensation : A competitive package including a base salary and a variable component. Advantages : A comprehensive healthcare plan.
- Schedule : Shift-based work to cover our international markets (includes evenings until 9 pm and rotating weekends)
- Work Environment : Modern and collaborative offices at WeWork on Avenue des Canadiens-de-Montréal.
- Culture & Team : A multicultural, dedicated, and supportive team that is passionate about our product and celebrates success together.

RECRUITMENT PROCESS :

- A first call with Milo, Talent Acquisition Specialist.
- A video questionnaire
- A final interview with Delphine, Head of Customer Care.

A NOTE ON OUR APPLICATION PROCESS :

📌 Customer Care Specialist - (M/w) (Montreal)
🏢 dayuse
📍 Montreal