Why join Stryker? : Looking for a place that values your unique talents? Discover Stryker's award-winning culture.

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. Job description : We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.**:

- Schedule**: Monday - Friday, 9:30 AM - 6:00 PM EST

Work Flexibility : Hybrid ( 2 days in office at 2 Medicorum Place, Waterdown, ON )

Summary : The Customer Service Agent maintains strong customer relationships by serving as a key point of contact before and after the sale, supporting both service and product-related needs. In this role, you will partner cross-functionally with sales, operations, and service teams to resolve customer inquiries, coordinate scheduling and logistics, and ensure a high level of customer satisfaction. This role also supports business growth by identifying service opportunities, managing equipment-related concerns, and helping drive operational efficiency.

What You Will Do :

- Maintain accurate customer records, sales contracts, and documentation within CRM and ERP systems




- Research and resolve routine and complex order, invoice, shipping, and warranty-related discrepancies using critical thinking and resourcefulness
- Proactively monitor open orders, coordinate with internal departments, and communicate updates on order status, delivery timelines, product availability, and backorders
- Collaborate cross-functionally with Sales, Finance, Distribution, Marketing, Purchasing, Inventory Control, and Technical Service teams to ensure seamless customer support
- Track customer feedback, identify root cause trends, support continuous improvement initiatives, and monitor performance against Customer Service KPIs
- Support administrative functions including reporting, reception coverage, participation in team meetings, and additional projects or duties as assigned

What You Need :

- Required: _
- Post-Secondary Education
- Two years’ experience working in a call center/customer service environment
- Preferred: _
- Experience in the medical field
- Bilingualism (Fluent in both French and English to include writing and speaking)
- Pay rate will not be below any applicable local minimum wage rates.- $54,100 - $72,100 CAD Annual_

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers creative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

📌 Customer Service Agent (Waterdown)
🏢 Stryker
📍 Waterdown