Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities.Job DescriptionLocation: Toronto Office (Eglinton East or The Well, DT Toronto), 100% onsiteReports to: Training DirectorContract: YesAbout UsTP is a worldwide leader in client experience management and contact center business process outsourcing.

With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.Progressive work environment- If you have skills to prove we have all ladders for you to growFlexible - We believe in resultsInnovative - All ideas matterInclusive - Everyone is Included and everyone winsAbout the jobWe are seeking a dynamic individual, with outstanding product knowledge and a passion for training and managing the training team. Candidates should possess strong business and training acumen and outstanding ability to manage multiple projects simultaneously in a fast-paced workplace. You will be responsible for managing and delivering internal training on Google products including Search, Display, YouTube and Shopping - translating this knowledge into sales narratives with clients and agencies.Annual Base Salary starting at CAD 75,000 CAD per yrKey Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manage and direct a robust team of Trainers dedicated to the onboarding and development of new personnel across the program.





Ensure all programs are expertly supported through rigorous training protocols that guarantee exceptional service delivery and client satisfaction. Design and iterate training modules, lesson plans, and instructional materials, covering product knowledge, policy updates, and upskilling/cross-skilling initiatives aligned with evolving business needs. Implement comprehensive testing strategies across all modules to accurately validate and document employee proficiency and skill acquisition.

Produce specialized course modules to facilitate targeted, individual training sessions as required by the business. Establish feedback mechanisms and evaluation frameworks for trainers to monitor and record daily progress and performance for all new hires. Architect a versatile training strategy that seamlessly integrates traditional classroom environments with remote learning solutions.

Lead the deployment of Learning Management Software (LMS) to empower the team with innovative, self-directed learning opportunities. Engage in client stakeholder meetings to translate expectations into actionable insights within the training curriculum. Oversee team administration, ensuring strict adherence to training compliance standards and certification requirements.

Analyze team performance metrics, manage recruitment efforts, and provide strategic forecasts for workforce expansion. Contribute to the enhancement of operational efficiency by developing and optimizing training processes and procedures across assigned sites. Partner with various departments to diagnose training gaps and recommend optimal, high-impact instructional approaches.

Provide expert support to internal teams in the conceptualization and design of educational content.Possess 5-7 years of professional experience in training and development, including a proven track record in leadership roles.



Demonstrate elite C-level communication skills and extensive expertise in strategic stakeholder management. Maintain a thorough and practical understanding of adult learning principles to drive effective instructional execution.

Exhibit robust project management capabilities and essential experience in managing high-level client relationships. Showcase superior people management skills to inspire and lead a high-performing team. Communicate with excellence through impeccable verbal and written English proficiency.

Proven ability to deliver high-quality results while navigating rigorous and demanding deadlines.Benefits & Perks Established career path supported by self assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business. Paid 4 weeks training, 2 weeks leave. Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs Positive and supportive environment Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.Schedule Fixed schedule Monday to Friday 9am to 6pm.Location Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto, this role is 100% on-site.Teleperformance welcomes and encourages applications from people with Disabilities. Be One of Our People:It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity EmployerJob Application Accommodation:If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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📌 Sales Training Manager (Toronto)
🏢 TP Canada
📍 Toronto