Description:SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued.

Customer Success

Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding and aligning with their strategic goals. You will lead post-sales efforts to build successful and repeatable processes that deliver value and leverage your proficiency in SPS Commerce products to drive customer adoption and success.

Additionally, you will identify opportunities to enhance customer relationships and promote effective utilization of SPS Commerce resources.Develop a deep understanding of customers' business models, build relationships, and serve as a trusted adviser to ensure successful partnerships.Create plans outlining critical success factors, metrics, targets, and recommendations to address customers' strategic goals and business challenges.Deliver the revenue recovery service efficiently and effectively, ensuring customer satisfaction, retention, and long-term value.Monitor account performance, keep projects on track, and implement structured programs to drive adoption at low-usage accounts.Identify and execute opportunities to increase contract value by expanding scopes and/or cross-selling other retailers or services.Maintain accurate forecasts of expansion revenue and renewal pipelines; Required Qualifications:Bachelor’s degree or equivalent combination of education and experience, with 2+ years of Customer Success Management (CSM)



experience or 3-5 years of professional business experience (Sales or Account Management).Experience within a SaaS environment or have SaaS clientsProven ability to build solid relationships with customers, including experience working with C-level and SVP-level executives and conducting executive business reviews.Excellent verbal and written communication, presentation, organization, and time management skills, with a thoughtful approach to addressing customer pain points.Experience driving organization-wide initiatives is preferredLocation:This role follows a hybrid work model, with regular in-office presence required at our Toronto, Minneapolis or Rogers, AR office.What We Offer:At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The total annualized on-target compensation range for this position is $70,000- $90,000 CAD/US. SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security.

Benefits are country-specific and aligned with local laws and market practices.Commitment to our Employees:At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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📌 Senior Customer Success Manager - Remote (Toronto)
🏢 SPS Commerce
📍 Toronto