As an S&C; Electric Canada team member, you’ll work on tasks and projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C; has a history of more than 70 years of innovation in Canada.

As a team member, you will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. As an S&C; Electric Canada team member, you’ll work on tasks and projects that have real-world impact.

You’ll help transform the grid for resilient and reliable power worldwide. As a team member, you will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy.

Join Our

Team as a Senior Field Services Engineering Support Specialist! Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training.

AIP amounts are variable and are dependent on both company and individual performance, subject to eligibility criteria. The target bonus percentage for this role is 4% of annual base earnings.

The Senior Field Services Engineering Support Specialist assists customers remotely in the installation and troubleshooting of S&C;’s products. This position is for an individual with a technical background and strong analytical skills, preferably someone with field service experience troubleshooting medium voltage equipment. This role requires the ability to troubleshoot customers’ S&C; equipment issues utilizing a variety of communication methods: phone, video conferencing, email and Salesforce.

The primary function of this role is to support S&C; Protection and Automation products from a Tier 3 perspective.



Tier 3 represents a level of support in a 3 tier system that primarily revolves around product application and deep level troubleshooting that could not be resolved at the Tier 1 and 2 level.

Provide technical support for escalations from Field Service Engineers and Technicians.

Troubleshoot S&C; equipment over the phone/teleconference and via e-mail with customers while documenting in updates in Salesforce.

Collaborate with cross-functional teams to identify recurring customer issues and recommend areas for improvement or solutions.

Identify parts for replacement/upgrade and work with sales to attain pricing.

Read and interpret wiring diagrams.

Occasional travel to support field services in troubleshooting and customer issue resolution visits.

Perform product training on and offsite.

Interfacing with sales, service and customer personnel to resolve customer issues, and to maintain or upgrade installed products.

Process RMAs (Return Material Authorizations) when required.

Understand and comply with all applicable Company policies and rules.

Minimum of Electrical/Electronic Engineering Technology Diploma or equivalent.

Ontario Association of Certified Engineering Technicians and Technologists (OACETT) certification is an asset.

Ability to read electronic, electrical, wiring, and mechanical drawings and diagrams.

Ability to travel to customer sites for training and support field service team members as necessary.

Eagerness to learn the S&C; product ecosystem and continuously improve standards of customer support.

This posting is to fill a future vacancy within S&C; Electric Canada.





Artificial Intelligence Disclosure Please note that S&C; Electric Canada may use artificial intelligence (AI) tools to assist in the screening, assessment, or selection of applicants for this position.

Competitive compensation and performance-based bonus

Generous employer-matched retirement savings plan

Three weeks of paid vacation, plus paid holiday shutdown

Medical, dental, vision, and prescription coverage

Health Care Spending Account (HCSA) & Personal Spending Account (PSA)

Life, ADⅅ, and disability insurance, with optional enhancement In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, S&C; Electric Canada Ltd. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Today, as the world faces extreme weather events and the demand for electricity grows, S&C; continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure around the world.

With a diverse, global workforce and core values around integrity, safety, and quality, S&C; is a trusted industry leader and top workplace that offers meaningful careers to more than 3,500 team members. As a people-first organization, S&C; is committed to fostering an inclusive and cooperative workplace where team members advance their careers through robust talent-development programs and involved leadership.

S&C;’s deeply rooted belief diversity fosters greater creativity, innovation, and success guides the company to advance and sustain a diverse, equitable, and inclusive workplace culture. #

📌 Senior Field Services Engineering Support Specialist (Toronto)
🏢 Su0026C Electric
📍 Toronto