Support S&C; Electric Canada customers remotely through technical troubleshooting, wiring diagrams, and hybrid work with two work-from-home days.

This senior specialist supports S&C; Protection and Automation products through Tier 3 assistance. The position suits a technical professional with strong analytical skills and field service experience troubleshooting medium voltage equipment. Customers receive support by phone, video conferencing, email, and Salesforce. The work helps resolve complex product application issues beyond Tier 1 and Tier 2 support.

Key Responsibilities: Provide technical support for escalations from Field Service Engineers and Technicians

Troubleshoot equipment issues through phone, teleconference, email, and Salesforce

Collaborate on recurring customer issues and recommend improvements





Identify replacement or upgrade parts and obtain sales pricing

Provide product training and occasional customer-site troubleshooting support

Requirements: Electrical or Electronic Engineering Technology Diploma or equivalent

Four years of experience in a similar capacity

Ability to interpret electronic, electrical, wiring, and mechanical diagrams

Solid written, verbal, interpersonal, and presentation skills

Medium voltage protection product knowledge preferred; travel ability required

Apply technical analysis, customer communication, and medium voltage troubleshooting to support S&C; products through Tier 3 service.

📌 Senior Field Services Engineer Support (Toronto)
🏢 Su0026C Electric
📍 Toronto