Front of House and Events Manager

Job Overview : Join our team as a Manager at a vibrant establishment. As the Front of House and Events Manager, you will oversee the operations of the front of house staff, ensuring exceptional customer service and smooth service flow. Your leadership will be crucial in maintaining high standards and creating a welcoming atmosphere for our guests. Our hours of business are 12-6 Wednesday through Sunday and then we also host an evening event or two during the week. Usual shifts will be are 11-7 for the day shifts and then one closing event shift per week approx 12-8 or 4-12.

Responsibilities :

- Supervise and coordinate front of house staff for regular day to day service ad our special events
- Train new employees on service standards, menu knowledge, and customer interaction
- Monitor inventory levels for front of house supplies and place orders as needed
- Be a main point of contact for our event clients day of event.
- Maintain various online booking systems
- Handle customer inquiries, feedback, and complaints with professionalism
- Collaborate with the kitchen team to ensure seamless communication and service flow




- Work with chefs and cider makers to create weekly menus
- Maintain cleanliness and organization in the dining area and front of house spaces
- Oversee cash handling procedures and reconcile daily sales

Qualifications :

- Experience in restaurant management or hospitality industry
- Solid leadership skills with the ability to motivate and guide a team
- Proficiency in customer service principles and practices
- Knowledge of food safety regulations and standards
- Excellent communication and interpersonal abilities
- Ability to multitask in a fast-paced environment
- Prior experience with cash handling procedures is a plus
- Must be able to work weekends

Job Types : Full-time, Part-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits :

- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount

Experience :

- Hospitality: 4 years (required)

Language :

- English (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

📌 Front of House and Events Manager (Freelton)
🏢 West Avenue Cider House
📍 Freelton