Provide second-level technical support in-office for Agricorp in Guelph, using complex incident resolution and service oversight skills daily. As a Senior Help Desk Operator, you will support Agricorp’s Network & Infrastructure Services group within Information & Technology Services. The permanent full time role oversees Help Desk services across Agricorp offices.

Your work covers ticket ownership, hardware and software troubleshooting, escalation, process governance, and mentoring first-level operators.

Key Responsibilities: Own tickets through prioritization, documentation, escalation, and resolution Resolve complex hardware and software incidents and requests Oversee desktops, laptops,



and mobile device support standards Improve Help Desk processes and operational documentation Mentor first-level operators and coordinate complex access incidents Requirements: IT diploma or equivalent education and experience At least five years’ structured end-user IT support experience Microsoft Office, Windows, Active Directory, and internet technology knowledge Advanced desktop, laptop, and peripheral troubleshooting understanding Networking, incident management, and access management knowledge Bring senior Help Desk leadership, technical troubleshooting, and escalation expertise to Agricorp’s in-office Guelph support services.

📌 Senior IT Help Desk Specialist (Guelph)
🏢 Agricorp
📍 Guelph